Jessica Starcevich
Summary
Accomplished School Director at Paul Mitchell The School Clear Lake, adept in faculty management and policy implementation, showcasing a proven track record in enhancing operational efficiency and team collaboration. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
School Director
Paul Mitchell The School Clear Lake
09.2016 - 03.2024
- Directed and supervised staff by hiring, training, establishing goals and evaluating performance.
- Demonstrated proficiencies in leadership, management, finance and business
- Utilized strong written and verbal communication skills to crete and maintain business and team relationships, recognized and addressed underperformance, trained and motivated team members with respect, recognition and appreciation.
- Collected and analyzed complex data, created goals, tracked return on investments and forecasted outcomes.
- Formulated and implemented school safety and security policies.
- Guided the management team to examine whether each area of the business was functioning successfully and was in compliance with all franchise, state, and federal governing agency laws, rules, policies, and procedures.
- Worked weekly in QuickBooks to ensure all expenses and student accounts were paid in a timely manner and balanced.
- Prepared for and participated in the school's annual compliance and financial audits.
- Prepared a wide variety of written materials ( e.g., correspondences, memos, reports, policy/procedures, budget, employee records, and/or conveying information.
- Attended all required in person and online School Owner and Director trainings.
- Created plans for successful events, including guest service events, admission open houses, on campus recruitment events, and annual fundraising campaign events
- Inspected and maintained all employee files.
Esthetician
Soderstrom Skin Institute
08.2013 - 09.2016
- Fostered friendly, warm, and exceptional customer experience.
- Assisted in developing monthly promotional campaigns to attract new clients.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Recommended and performed microdermabrasion treatments and chemical peels.
- Developed individualized, therapeutic skin care programs.
- Created repeat business by developing long-term relationships with regular customers.
- Educated guests on current promotions, events and services within store or salon.
- Performed consultations for patients before scheduling treatments.
- Reinforced customer selections by reviewing use and benefits of chosen products.
- Informed guests of appropriate products available to increase retail sales.
Operations Leader
Paul Mitchell The School Normal
07.2011 - 11.2012
- Modeled facility leadership, human resource and book keeping skills. Mentored staff and student body to be operationally conscious. Was available to work irregular hours including nights and weekends as needed. On call and ready to assist at all times.
- Supply and purchase order coordinator
- Inventory manager
- Worked closely with our CPA to ensure all numbers related to tuition payments, credit card statements and purchase orders were balanced.
- Reviewed and submitted time and other information for payroll, conducted interviews, managed offer letters and personnel files.
- Ensured all business and state licenses were current, displayed and renewed when necessary.
- Maintained computer hardware and software needs, time clocks and security cameras.
Esthetics Instructor
Paul Mitchell The School Normal
04.2009 - 07.2011
- Recruited clients for students to get practical experience.
- Followed state required and franchise curriculum accurately with detailed lesson plans.
- Conducted practice exams for students on both theoretical and practical sections.
- Planned both theory and practical lessons for students.
- Supervised and monitored students' use of tools and equipment.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
- Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
- Connected instruction to real-world experiences and to students' post-secondary goals.
Education
Esthetics Instructor - Licensed Esthetics Instructor
Paul Mitchell The School Normal
Normal, IL04.2009
Esthetician - Licensed Esthetician
Midwest College of Cosmetology
Normal, IL03.2006
Associate of Arts - General Education
Spoon River College
Canton, IL05.2005
Skills
- Attention to Detail
- Teamwork and Collaboration
- Problem-solving aptitude
- Responsible and Dependable
- Self Motivation
- Time Management
- Budget Administration
- Faculty Management
- Policy Development
- Critical Thinking
- Federal, State, and Local Regulations Adherence
- Policy Implementation
Timeline
School Director
Paul Mitchell The School Clear Lake
09.2016 - 03.2024
Esthetician
Soderstrom Skin Institute
08.2013 - 09.2016
Operations Leader
Paul Mitchell The School Normal
07.2011 - 11.2012
Esthetics Instructor
Paul Mitchell The School Normal
04.2009 - 07.2011
Esthetics Instructor - Licensed Esthetics Instructor
Paul Mitchell The School Normal
Esthetician - Licensed Esthetician
Midwest College of Cosmetology
Associate of Arts - General Education
Spoon River College
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