Jessica Starks
Ponte Vedra,FL
Summary
Detail-oriented Assistant Manager offers more than 4+ years with progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Asst Manager
7 Eleven Gas Station
St. Johns , FL
06.2023 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Manager
Gate Gas Station
Ponte Vedra, FL
08.2020 - 07.2023
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Assigned work and monitored performance of project personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Cahsier
Wendys Restaurant
Nocatee, FL
11.2018 - 06.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Processed sales transactions to prevent long customer wait times.
- Discounted purchases by scanning and redeeming coupons.
- Ensured compliance with all safety regulations within the store environment.
Education
Associate of Arts - Business Communications
University of Florida
Gainesville, FL06-2013
High School Diploma -
Andrew Jackson High School
Jacksonville, FL06-2009
Skills
- Task Delegation
- Recruiting and Interviewing
- Cost Reduction
- Sales Monitoring
- Workload Management
- Team Motivation
- Money Handling
- Employee Engagement
- Policy Enforcement
- Customer Rapport
- Project Management
Certification
graduate certificate of leadership
Timeline
Asst Manager
7 Eleven Gas Station
06.2023 - Current
Manager
Gate Gas Station
08.2020 - 07.2023
Cahsier
Wendys Restaurant
11.2018 - 06.2020
Associate of Arts - Business Communications
University of Florida
High School Diploma -
Andrew Jackson High School