Jessica Starks
Fort Wayne,IN
Summary
Dedicated Collection specialist accurate in processing payments and efficient in completing daily tasks in fast-paced environments. Proficient in Medical insurance products, compliance requirements and payment schedules. Seeking role with increased responsibility. Astute Accounts Receivable Specialist with 15 years' experience in accounting, auditing and cash management for Medical sector organizations. Expert in accurately and efficiently executing time-sensitive processing and reporting of regulatory-compliant financial documentation. Adept team leader and employee trainer with outstanding communication abilities. Successful in aligning cross-functional objectives to facilitate productivity and deliver on-time project completion. Dedicated Accounts Receivable Specialist with 15 years of professional experience in credit, collections and cash application. Expert in accurately posting payments via bank statements, lock box and credit cards to keep accounts current. Excited to bring talent, leadership and in-depth knowledge of accounts receivable to growing organization.
Registration Specialist: Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Experienced Registration Specialist with background in managing all aspects of patient registration process. Strengths include data entry accuracy, customer service skills, and knowledge of health insurance policies. Previous work has had significant impact on improving efficiency and reducing errors within registration department. Skills also encompass mastering new software systems quickly and effectively.
Overview
3
3
years of professional experience
Work History
Registration Specialist
IU Health Radiology
Roanoke, IN
11.2021 - Current
- Cross-trained other staff members on registration processes when needed.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Utilized multiple computer systems to access patient information, update records, verify insurance eligibility.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Provided excellent customer service to patients and their families regarding registration process.
- Advised patients of monies required to be paid prior to services.
- Contacted insurance carriers to verify coverage, copays and deductible information for patients.
- Asked various questions from clients to obtain the information necessary for paperwork.
- Scanned documents and insurance cards to include in patient charts.
- Welcomed patients to facility and assisted with registration sign-in process.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Greeted visitors and ascertained purpose of visit, issuing needed credentials and directing to appropriate staff or department.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
- Registered patients for outpatient procedures and emergency services.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
- Performed additional duties as assigned by management team.
- Attended meetings and training sessions as requested by supervisors.
- Communicated with various departments to ensure timely processing of patient registrations.
- Followed established procedures while registering new patients into the system.
- Worked effectively in team environments to make the workplace more productive.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Collections Specialist
Shared Services Center
Fort Wayne, IN
Jul2006 - 10.2021
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Located and monitored overdue accounts using billing system to begin collections process.
- Open mail and sorted by facility
- Process payments for 8 facilities
- Run credit card payments on website
- Process Return payments and create adjustment for NSF fees. Note accounts and mail NSF letters.
- Sort and distribute online email page, by facility and category.
- Make calls to patients to inform them there claim was denied and why. Mail letter out also with same info.
- Make calls to insurance companies to request info on claims and request reprocessing of claim.
Education
High School Diploma -
Wayne High School
Fort Wayne, IN06.2000
Skills
- Scripted conversations
- Credit and collections
- Customer research
- Professionalism and ethics
- Strong negotiation skills
- Payment acceptance
- Persuasion strategies
- Problem solving
- Active listening
- Data entry efficiency
- Customer service
- Insurance verification
- Patient registration
- Effective communication
- Detail orientation
- Time management
- HIPAA compliance
- Appointment scheduling
- Healthcare experience
- Typing speed
- Registration documents
- Verbal and written communication
- Multitasking and prioritization
- Client relationships
- Follow-up skills
- Initiative-taking
- Pre-registration documentation
- Patient scheduling
- Medical terminology
- Verification and eligibility
- Reliability
Timeline
Registration Specialist
IU Health Radiology
11.2021 - Current
Collections Specialist
Shared Services Center
Jul2006 - 10.2021
High School Diploma -
Wayne High School
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