Summary
Overview
Work History
Education
Skills
Timeline
Experience
Education and Training
Generic

Jessica Starks

Fort Wayne,IN

Summary

Dedicated Collection specialist accurate in processing payments and efficient in completing daily tasks in fast-paced environments. Proficient in Medical insurance products, compliance requirements and payment schedules. Seeking role with increased responsibility. Astute Accounts Receivable Specialist with 15 years' experience in accounting, auditing and cash management for Medical sector organizations. Expert in accurately and efficiently executing time-sensitive processing and reporting of regulatory-compliant financial documentation. Adept team leader and employee trainer with outstanding communication abilities. Successful in aligning cross-functional objectives to facilitate productivity and deliver on-time project completion. Dedicated Accounts Receivable Specialist with 15 years of professional experience in credit, collections and cash application. Expert in accurately posting payments via bank statements, lock box and credit cards to keep accounts current. Excited to bring talent, leadership and in-depth knowledge of accounts receivable to growing organization.

Professional registration expert with solid history in ensuring efficient and accurate registration processes. Known for reliability, flexibility in adapting to changing needs, and focus on team collaboration and achieving results. Skilled in data entry, customer service, and problem-solving while maintaining high standard of work.

Overview

2026
2026
years of professional experience

Work History

Registration Specialist

IU Health University Hospital
11.2021 - Current
  • Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
  • Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
  • Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
  • Assisted in developing educational materials related to the registration process for both staff members and patients.
  • Consistently followed up with patients to ensure they were satisfied with their registration experience and to address any additional concerns or questions.
  • Scheduled and registered appointments using Booker scheduling programs.
  • Collaborated with medical staff to ensure accurate record-keeping and seamless communication between departments.
  • Demonstrated excellent attention to detail when entering data into electronic health record systems, minimizing discrepancies between documents.
  • Maintained a high level of confidentiality when handling sensitive patient data, adhering to HIPAA regulations.
  • Provided exceptional customer service to patients during registration, addressing concerns and answering questions promptly.

Collections Specialist

Shared Services Center
Jul2006 - Current
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Open mail and sorted by facility
  • Process payments for 8 facilities
  • Run credit card payments on website
  • Process Return payments and create adjustment for NSF fees. Note accounts and mail NSF letters.
  • Sort and distribute online email page, by facility and catigory.
  • Make calls to patients to inform them there claim was denied and why. Mail letter out also with same info.
  • Make calls to insurance companies to request info on claims and request reprocessing of claim.

Education

High School Diploma -

Wayne High School
Fort Wayne, IN
06.2000

Skills

  • Scripted conversations
  • Credit and collections
  • Customer research
  • [Industry] terminology
  • Payment acceptance
  • Persuasion strategies
  • Healthcare experience
  • Patient scheduling
  • Office organization
  • Registration data intake
  • Medical terminology
  • Client relationships
  • Follow-up skills
  • Documentation and reporting
  • Payment processing
  • Experience with [software]
  • Pre-registration documentation
  • Registration documents
  • Goal orientation
  • Maintaining documents and records
  • Multitasking and prioritization
  • HIPAA procedures
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Active listening

Timeline

Registration Specialist

IU Health University Hospital
11.2021 - Current

Collections Specialist

Shared Services Center
Jul2006 - Current

High School Diploma -

Wayne High School

Experience

["Bill and Account Collectors"]

Education and Training

other
Jessica Starks