Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Starks

Seneca,SC

Summary

Detail-oriented individual with 10+ years experience in bank operations. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

16
16
years of professional experience

Work History

Universal Banker and Trainer

Dogwood State Bank
10.2024 - Current
  • Trained new staff on systems and procedures, fostering a knowledgeable team environment.
  • Trained all tellers and UB staff in SC on new system during conversion
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Executed wire transfers, stop payments and account transfers.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Opened, closed, and updated accounts for customers.

Branch Manager

Community First Bank
05.2021 - 05.2024
  • Oversaw daily branch operations, ensuring compliance with company policies and regulatory requirements.
  • Developed and implemented strategic initiatives to enhance customer satisfaction and retention.
  • Mentored and trained staff, fostering a culture of continuous improvement and professional development.
  • Maintained friendly and professional customer interactions.
  • Cultivated relationships with key clients, strengthening community ties and promoting bank services effectively.
  • Provided expert guidance on loan options, terms, and conditions to enhance customer understanding.
  • Ensured accuracy of documents submitted for underwriting leading to reduced processing errors.

Senior Teller and Universal Banker

Community First Bank
02.2016 - 05.2021
  • Processed routine account transactions
  • Referred customers to appropriate financial services and products as required
  • Maintained an excellent drawer balancing record of little to no shortages/overages
  • Identified transaction mistakes when debits and credits did not balance
  • Assisted with staffing and scheduling of tellers


Bank Teller

Wells Fargo Bank
12.2012 - 01.2014
  • Handled financial transactions at high-volume branch
  • Dealt with cash shipment in and out of bank
  • Recognized and awarded for achieving top referrals in the upstate in 2013
  • Handled all customer complaints and issues with high professional courtesy

Customer Service Representative/ Point of Sale Associate

Kohl’s Department Store
08.2009 - 02.2016
  • Acknowledged for top store card sales
  • Resolved customer inquiries and complaints, ensuring high satisfaction and retention rates.
  • Assisted in inventory management by conducting regular stock checks and maintaining organized displays

Education

High School Diploma -

Pendleton High School
Pendleton, SC
06-2009

Some College - Accounting And Business Management

Tri-County Technical College
Pendleton, SC

Skills

  • Customer service
  • Document preparation
  • Banking software navigation
  • Account openings
  • Team collaboration
  • Loss prevention
  • Proficient in Excel, Microsoft Word
  • Due diligence
  • Branch operations
  • Cash handling proficiency

Timeline

Universal Banker and Trainer

Dogwood State Bank
10.2024 - Current

Branch Manager

Community First Bank
05.2021 - 05.2024

Senior Teller and Universal Banker

Community First Bank
02.2016 - 05.2021

Bank Teller

Wells Fargo Bank
12.2012 - 01.2014

Customer Service Representative/ Point of Sale Associate

Kohl’s Department Store
08.2009 - 02.2016

High School Diploma -

Pendleton High School

Some College - Accounting And Business Management

Tri-County Technical College

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Jessica Starks