Jessica Steck
Little Elm,TX
Summary
Analytical Accounts Receivable Supervisor with successful career supervising 15 personnel, including training, work allocation and problem resolution. Skilled in financial statement preparation, general ledger activities, accounts receivable processing and collections. Effective leader with 2 years of hands-on experience in the finance industry.
Overview
4
4
years of professional experience
Work History
Accounts Receivable Supervisor
Compass Group USA Dba Parks Coffee
09.2022 - Current
- Enhanced team productivity by providing regular training on accounting software and tools.
- Conducted census, financial, and insurance reports of payors to determine necessary actions for overdue or credited accounts.
- Evaluated customer creditworthiness using financial analysis techniques, safeguarding company assets from potential losses.
- Optimized collections efforts by prioritizing high-value accounts and strategizing targeted approaches.
- Resolved accounts with late or skipped payments by contacting account holders or delegating to accounts receivable clerks.
- Set goals for accounts receivable team of 15 clerks and developed strategies to meet goals.
- Developed comprehensive reporting systems to track key performance metrics in real-time effectively.
- Negotiated payment plans with delinquent customers, preserving long-term business relationships while recovering outstanding funds.
- Verified discrepancies and resolved clients' billing issues
- Prepared bills receivable, invoices, and bank deposits.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Reconciled daily AR ledger and verified proper posting.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Automated routine tasks through the implementation of advanced technology solutions, freeing up staff time for more strategic initiatives.
- Collaborated with internal departments to resolve billing discrepancies, improving interdepartmental communication.
- Managed a team of accounts receivable clerks, fostering a positive work environment that encouraged professional growth.
- Resolved complaints from clients and customers and fielded overall company reviews.
- Achieved consistent accuracy in billing processes through diligent oversight and proactive identification of errors.
Shift Manager
Wendy's
01.2020 - 09.2021
- Handled daily operations, money management, personnel and customer interactions, inventory and phone calls.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Assistant Teacher
Goddard School
01.2021 - 04.2021
- Interacted politely and calmly with parents, children and coworkers
- Executed daily lesson plans put forth by the lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
Education
General Studies -
Arapahoe Community College
Littleton, CO05.2021
High School Diploma -
Arapahoe High School
Centennial, CO05.2017
Skills
Leadership trained
Microsoft Excel
Payment Negotiations
Invoice Processing
Financial Reporting
Cash application
Accounts Receivable
Collections experience
Microsoft Office
Financial records and reporting
Account Reconciliation
Account Analysis
Certification
Timeline
Accounts Receivable Supervisor
Compass Group USA Dba Parks Coffee
09.2022 - Current
Assistant Teacher
Goddard School
01.2021 - 04.2021
Shift Manager
Wendy's
01.2020 - 09.2021
General Studies -
Arapahoe Community College
High School Diploma -
Arapahoe High School
Similar Profiles
Michel ZakarianMichel Zakarian
Service Technician at HZ Coffee Group LLC - DBA: Dunkin DonutsService Technician at HZ Coffee Group LLC - DBA: Dunkin Donuts
Andrea RenteriaAndrea Renteria
Call Center Operator for Texas Children's at Compass Group USACall Center Operator for Texas Children's at Compass Group USA
Martin ArciniegaMartin Arciniega
Sous Chef at Compass Group USASous Chef at Compass Group USA