Jessica Steele
Louisville,KY
Summary
Highly-motivated, hardworking job seeker with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Real Estate Referral Agent
Weichert Realtors ABG Properties
01.2022 - Current
- Assist clients find residential and commercial real estate agents across country.
- Consult with clients about their real estate needs and wants.
- Interview agents about areas expertise, contract knowledge, negotiating skills and knowledge of area.
General Manager
Evans Monument Company
09.2021 - 08.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtained best pricing on supplies and materials.
- Created system of electronic filing and client follow up processes.
- Wrote company handbook of policy and procedures.
- Communicated with manufacturing and supply companies
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Social media, marketing material design and client follow up.
Diector of Operations
Evans Monument Company Manufacturing Facility
01.2022 - 08.2023
- Orchestrated manufacturing department under my leadership.
- Implemented safety policies and ensured all equipment was in working order.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Coordinated activities between different departments to ensure successful completion of projects.
- Created policies and procedures for improved workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Developed and maintained client relationships to grow business and improve account retention.
- Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
- Organized and oversaw work schedules of departmental managers.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Realtor/Office Manager
Weichert Realtors ABG Properties
10.2016 - 01.2022
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
- Awarded state achievement awards 3 years in a row.
- Awarded Rookie of the Year
- Managed team of 12 to 25 agents
- Recruited, trained, mentored new agents.
- Designed and created team building exercises.
- Knowledge of contracts, policies, laws and procedures.
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
- Maintained accurate records of all transactions from start to finish using specialized software programs.
- Conducted open houses and showings of properties to prospective buyers.
- Answered inquiries from potential buyers regarding features of property listings.
- Assisted clients in obtaining financing options such as mortgages or loans.
- Collaborated with colleagues to develop strategies for attracting new clients.
- Generated leads through networking activities, cold calling prospects, referrals.
- Developed relationships with vendors who could provide services related to the purchase or sale of real estate.
- Provided guidance and support throughout the entire purchasing process from initial search through closing.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
- Reviewed inspection reports prior to closing ensuring that all necessary repairs were completed.
- Researched zoning regulations for specific areas when preparing property listings.
- Responded promptly to customer inquiries via phone or email regarding available properties.
- Attended industry events such as conferences or seminars related to real estate topics.
- Monitored changes in local markets that could affect the value of listed properties.
- Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
- Managed real estate transactions from initiation to closing.
- Represented buyers and sellers in major real estate transactions.
- Conducted home buyer workshops, educating buyers on home purchasing process.
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Prepared and delivered sales presentations.
Education
High School Diploma -
Belfry High School
Belfry, KYSome College (No Degree) -
Marshall University
Huntington WVSkills
- 20 plus years of exceptional customer service experience
- Ability to lead and embrace change
- Strong organizational, analytical and multitasking skills
- Enjoy continuous training and learning opportunities that grow knowledge and expertise
- Excellent communication and interpersonal skills
- Ability to work well under pressure and meet tight deadlines
- Microsoft Office, Windows, CRM, QuickBooks
- Complaint Resolution
- Customer Relationship Management
- Quality Control
- Verbal and Written Communication
- Training Experience
- Brand Representation
- Market Tracking and Research
- Customer Service Optimization
- Inbound and Outbound Phone Calls
Additional Job Experience & References on Request
Call center customer service representative.
Escalation representative at Amazon.
Provider services representative at BCBS.
Restaurant, bar, hotel and hospitality experience.
Volunteer Experience
- LMAS
- Habitat for Humanity
- Volunteers of America
- Cedar House
Timeline
Real Estate Referral Agent
Weichert Realtors ABG Properties
01.2022 - Current
Diector of Operations
Evans Monument Company Manufacturing Facility
01.2022 - 08.2023
General Manager
Evans Monument Company
09.2021 - 08.2023
Realtor/Office Manager
Weichert Realtors ABG Properties
10.2016 - 01.2022
High School Diploma -
Belfry High School
Some College (No Degree) -
Marshall University
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