Jessica Steinmann

Office Management Responsibilities:

• Assisted our C.O.O with yearly reviews for each department.
• Updated and reformatted our Standard Operating Procedures (SOP) for each department.
• Primary contact and the go-between for employees and our tech support.
• Interviewed, hired and onboarded 8 employees in the last 7 months with 100% retention.
• Created spreadsheets in Excel to track data such as vacation requests, sick days.
• Kept updated records of all office equipment and assets for depreciation and tax reporting.
• Coordinated meetings, conferences, travel arrangements and office functions for employees including holiday parties and team building activities.
• Managed front desk operations including: greeting visitors, answering phone calls and questions or directing them to appropriate personnel, responding to emails, and dispersing mail and incoming deliveries.
• Order office supplies and equipment for daily operations, while maintaining the cleanliness and organization of our office and warehouse.
• Communicated and assisted our landlord with building maintenance and repairs.

Shipping Specialist Responsibilities:

• Assisted co-workers by creating shipping labels, commercial invoices, packing slips, Power of Attorney (POA) documentation, broker documentation, and Electronic Export Information (EEI) forms.
• Processed domestic and international shipments using automated systems, including tracking numbers, transit times and proof of delivery receipts.
• Created a routing guide for our distributors with strict guidelines to adhere to our company's processes.
• Negotiated rates with UPS/ Fedex for our line of business.
  Implemented new software to help our team navigate shipments.
• Processed invoices and allocated cost for UPS, FedEX and 71 Lbs.
• Coordinated with distributors and carriers to arrange pick-up or delivery of shipments.
• Acquired freight quotes for sales reps and their clients.
  Created our company's Standard Operating Procedures (SOP) for our shipping processes and procedures.
• Trained our team on various shipping tools provided.

• Created and sent purchase orders to our distributors, to fulfill an order.
• Primary contact between the sales reps, distributors and clients. Establish positive rapport with frequent communication, clear expectations, and being competent in our company's products and services.
• Ensure all orders are completed, shipped and delivered in a timely manner. Perform quality assurance checks before and after mass production.
• Developed and implemented strategies for providing excellent customer service experience, and identify areas of improvement.
• Trained new hires on our systems, processes and procedures. Some of our systems include: Google Suites, Facilis, Envoy, CoreNexa, LastPass, Flatworld Pipeline, KnowBe4.
• Encouraged personal and company growth by implementing monthly meetings, 1-on-1 reviews, team building exercises, and touring multiple distributors in the Saint Louis region.

• Managed all aspects of daily business operations including budgeting, inventory control, placing orders, cash handling, maintaining P&L statements, and forecasting sales. Monitored financial performance and identified areas for improvement in cost savings and revenue generation, while simultaneously maximizing customer satisfaction.
• Conducted interviews, onboarding, and new hire training. I wrote employee schedules and employee evaluations. I also was a part of the promotions and termination process.
• Ensured compliance with local health department, FDA and OSHA regulations regarding food safety standards.
• Established and maintained effective communication, and weekly team meetings with staff members to ensure efficient operations.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Identified areas of improvement in current business practices and collaborated with employees in various roles to develop action plans for implementation.
• Administered employee discipline through verbal and written warnings.
• Built and maintained loyal, long-term customer relationships through effective account management, and hands-on leadership.