Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jessica Stephens

Hiram,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Resolution Coordinator

WALMART
Hiram, GA
10.2021 - Current
  • Utilized strong, solid knowledge of internal systems, analysis, research, and contracted compliance to resolve chargeback issues
  • Handled VISA/ Mastercard Disputes and initiated chargebacks for various reasons code including fraud;
  • Responsible for managing 65+ cases per day while exceeding expectations.
  • Used Microsoft Word and other software tools to create documents and other communications

Supervisor

Krispy Kreme
Kennesaw, GA
01.2018 - 01.2021
  • Managed over 20 staff member while providing excellent customer service and Maintained professional store appearance.
  • Prepare all ingredients necessary for doughnut processing.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Interviewed, hired and trained new employees for production positions
  • Worked with management team to implement proper division of responsibilities

Team Lead

AMC Theaters
Kennesaw, Huntsville, GA, AL
01.2018 - 01.2021
  • Uphold AMC’s high standards and performed entertaining company-wide programs
  • Control entry to theatre by greeting, directing guests and tearing tickets
  • Monitor auditoriums for picture/sound quality, temperature, lighting and guest behavior.
  • Coached team members in techniques necessary to complete job tasks
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date

Internship Student

Huntsville Madison County Chamber
Huntsville, AL
01.2020 - 03.2020
  • Managed over 100 business events of small business and events in Huntsville
  • Provided clerical support, addressing routine and special requirements
  • Answered and transferred incoming telephone calls, taking messages for various staff members
  • Took meeting notes and compiled paperwork to support department
  • Distributed office supplies and files for staff
  • Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits

Hair Stylist

Smart Styles
Kennesaw, GA
05.2017 - 07.2017
  • Created shampooing, styling, cutting, and coloring services to customers
  • Sustained safety standards and help supervise adequate inventory of hair products and tools
  • Involvement in continuing education to stay current of styling trends and safety procedures.
  • Worked with customers to understand needs and provide excellent service
  • Actively listened to customers' requests, confirming full understanding before addressing concerns

Education

Bachelor of Science - Business Marketing

Alabama A & M University
Normal, AL
05.2020

Graduate -

Empire Beauty
07.2016

High School Diploma -

Carver School of The Arts
05.2015

Skills

  • Issue and Complaint Resolution
  • Staff Training
  • Staff Supervision
  • Time Management Skills
  • Team Management
  • Verbal and Written Communication
  • Customer Service

Certification

Cosmetology

  • Licensed [Cosmetologist] - 2016

Timeline

Resolution Coordinator

WALMART
10.2021 - Current

Internship Student

Huntsville Madison County Chamber
01.2020 - 03.2020

Supervisor

Krispy Kreme
01.2018 - 01.2021

Team Lead

AMC Theaters
01.2018 - 01.2021

Hair Stylist

Smart Styles
05.2017 - 07.2017

Bachelor of Science - Business Marketing

Alabama A & M University

Graduate -

Empire Beauty

High School Diploma -

Carver School of The Arts

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Jessica Stephens