Jessica Stephens
Somers,CT
Summary
Proven leader in healthcare and sales, excelling at strategic business planning and fostering team collaboration. At Coram Infusion Services, I surpassed sales goals by 110% through effective client acquisition and relationship building. Skilled in marketing expertise and nurturing high-quality nursing performance, I drive significant improvements in patient care and sales growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Territory Manager
Coram Infusion Services
01.2023 - 01.2025
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved an average of 110% of sales goals for three consecutive quarters
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
- Attended trade shows and industry events to promote company products and services.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
Nurse Manager
Baystate Medical Center
03.2021 - 01.2023
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decisionmaking.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
- Managed 75 direct reports and activities in 26-bed unit by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
Assistant Nurse Manager
Cleveland Clinic Martin North
08.2013 - 03.2021
- Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
- Resolved conflicts among staff members by employing effective communication techniques and seeking mutually beneficial solutions when issues arose.
- Evaluated staff performance regularly, providing constructive feedback and support for professional development opportunities.
- Managed scheduling to ensure optimal coverage while maintaining a healthy work-life balance for staff members.
- Assisted in budget management, optimizing resource allocation to maximize patient care quality without compromising fiscal responsibility.
- Collaborated with other departments to streamline processes and enhance interdisciplinary teamwork, ultimately improving continuity of care for patients.
Education
MBA - Health Administration
Florida Atlantic University
Boca Raton, FL05-2020
Bachelor of Science - Nursing
Indian River State College
Ft. Pierce, FL05-2017
Associate of Science - Nursing
Keiser University
Fort Lauderdale, FL05-2013
Skills
- Sales expertise
- Goals and performance
- Lead prospecting
- Strategic business planning
- Business development and planning
- Marketing expertise
- Operations
- Account penetration
Certification
- Registered Nurse
- CPR/AED Certification
Timeline
Territory Manager
Coram Infusion Services
01.2023 - 01.2025
Nurse Manager
Baystate Medical Center
03.2021 - 01.2023
Assistant Nurse Manager
Cleveland Clinic Martin North
08.2013 - 03.2021
- Registered Nurse
- CPR/AED Certification
MBA - Health Administration
Florida Atlantic University
Bachelor of Science - Nursing
Indian River State College
Associate of Science - Nursing
Keiser University
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