Jessica Steven
Muscoda,WI
Summary
Seasoned leader with over a decade of experience in diverse leadership roles, demonstrating a profound understanding of institutional dynamics. Expertise in effective team management and fostering employee development through improved work environments, adherence to policies, and promotion of team cohesion. Strong focus on cultivating harmonious team dynamics and facilitating clear communication with executives, alongside proven abilities in change management and project steering. Thrives in fast-paced settings, showcasing exceptional organizational and interpersonal skills, with comprehensive knowledge of System 15 procedures and the interfaces utilized by Collections.
Overview
23
23
years of professional experience
Work History
Collections District Manager
American Red Cross Blood Services
11.2023 - Current
- Led a newly formed operational team as a result of Geo Realignment to enhance productivity and streamline processes across multiple locations and union contracts.
- Conducted performance evaluations, providing actionable feedback to enhance team performance and accountability.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Mentored district staff, fostering a culture of continuous improvement and professional development.
- Worked collaboratively with cross-functional teams to align district objectives with corporate goals, ensuring a more unified Donor Services Team.
Collections Team Supervisor
American Red Cross, Wisconsin Region
10.2018 - 11.2023
- In 2020, served as the Interim District Collections Manager for the Northcentral Wisconsin (NCWI) district. Subsequently, in 2022, assumed the Interim District Collections Manager role for the identical district for three months, coinciding with active multi-union negotiations.
- Manage a diverse team of employees within the Collections department while consistently participating in ongoing professional development courses to enhance leadership skills continuously.
- Sustain and foster constructive, collaborative connections with supporting departments.
- Exhibit unwavering compliance with and comprehensive understanding of a multi-union operational environment, coupled with an in-depth knowledge of the National Addendum.
- Conduct interviews, oversee hiring, and facilitate new team members' onboarding process, drawing from internal and external sources to assemble a team of exceptional performers.
- Engage in daily mentoring and conducting performance career pathing discussions on a monthly, bi-annual, and annual schedule.
- Ensuring the team consistently achieves critical performance metrics, meets deadlines, and adheres to educational requisites.
- Function as a Collections Subject Matter Expert within national project teams, contributing to successfully implementing new software, editing procedure processes, and equipment implementation while effectively communicating concerns for further attention.
Collections Operations Support Supervisor
American Red Cross, Wisconsin Region
03.2015 - 10.2018
- Led projects focused on cost initiatives within the Wisconsin region, many destined for implementation across various divisions within the organization.
- Displayed exceptional communication skills, proficiently engaging with personnel at every organization tier.
- Demonstrated impressive skill in effectively collaborating across departmental boundaries, leading to successful project outcomes.
- Assisted the Collections District Manager leadership team by conducting data analysis, achieving key performance index targets, and fostering team growth. Paid special attention to facilitating conversations, culture building, and supporting new hires to enhance retention.
Collections Compliance Support Associate
American Red Cross, Wisconsin Region
08.2012 - 03.2015
- Played a vital role as a collections subject matter expert during a comprehensive reorganization, introducing new policies, procedures, and equipment across organizational divisions.
- Significantly contributed to the successful implementation of the R2 initiative within the Wisconsin region.
- Demonstrated expert knowledge of procedures and equipment crucial for collecting life-saving blood products.
- Facilitated FDA audits, actively participated in them, and conducted inquiries related to FDA and AABB inspections.
Collection Tech – Team Supervisor
American Red Cross, Wisconsin Region
06.2007 - 08.2012
- Orchestrated and oversaw every facet of mobile blood collection operations, focusing on enhancing customer interactions.
- Assisted in training new Team Supervisors and employees, providing guidance on health history inquiries, vein selection, and collection adjustments.
- Oversaw monthly performance milestones, conducted year-end staff reviews and collaborated with Blood Program Leaders to optimize blood drives while ensuring procedure adherence.
Lead Glass Cutter
Cardinal Glass CG
06.2004 - 06.2007
- Supervised the glass cutting line operations, including handling glass orders, managing stock glass procurement for both the cutting line and furnace, running the glass handlers, and conducting routine monthly machinery maintenance.
Emergency Room Certified Nursing Assistant
Southwest Regional Hospital
01.2003 - 01.2004
- Provided support to Registered Nurses and Doctors in the emergency room, aiding in the admission of patients during evening shifts. Organized outpatient surgery areas and helped in caring for patients on the medical-surgical floor. Additionally, facilitated the admission process for patients into both the E.R. and medical-surgical units during evening shifts.
Education
Southwest Technical School
Fennimore, WICertified Nursing Assistant - undefined
Southwest Technical College
Fennimore, WISkills
- Strategic planning and operational management
- Coordinating communication and departmental activities
- Enhancing processes and project teams
- Ensuring quality and adherence to regulations
- Development of leadership skills and teams
- Versed leadership within labor unions
- Championing organizational culture
- Proficiency in effective communication and public speaking
Timeline
Collections District Manager
American Red Cross Blood Services
11.2023 - Current
Collections Team Supervisor
American Red Cross, Wisconsin Region
10.2018 - 11.2023
Collections Operations Support Supervisor
American Red Cross, Wisconsin Region
03.2015 - 10.2018
Collections Compliance Support Associate
American Red Cross, Wisconsin Region
08.2012 - 03.2015
Collection Tech – Team Supervisor
American Red Cross, Wisconsin Region
06.2007 - 08.2012
Lead Glass Cutter
Cardinal Glass CG
06.2004 - 06.2007
Emergency Room Certified Nursing Assistant
Southwest Regional Hospital
01.2003 - 01.2004
Certified Nursing Assistant - undefined
Southwest Technical College
Southwest Technical School
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