Jessica Stevens
Schertz,TX
Summary
I have worked in customer service jobs since I was 19 years old. My most recent job was correctional officer dealing in high stress situations, with a wide variety of individuals. I am currently a homemaker, and would love the opportunity to work for your company.
Overview
4
4
years of professional experience
Work History
Correctional Officer
Comal County Sheriffs Department
New Braunfels, TX
09.2020 - 05.2022
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Cashier and Merchandiser
Buc-ee's
New Braunfels, TX
05.2019 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Patient Care Coordinator
Brident Dental & Orthodontics
Converse, TX
02.2018 - 04.2019
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Education
Associate Of Arts In Kinesiology - Kinesiology
Northeast Lakeview College
Universal City, TX05.2016
Skills
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
- Excellent customer service
Timeline
Correctional Officer
Comal County Sheriffs Department
09.2020 - 05.2022
Cashier and Merchandiser
Buc-ee's
05.2019 - 09.2020
Patient Care Coordinator
Brident Dental & Orthodontics
02.2018 - 04.2019
Associate Of Arts In Kinesiology - Kinesiology
Northeast Lakeview College