Jessica Stevens
Hermitage,TN
Summary
Polite Room Service Server with commitment to achieving exceptional customer service. Engaging professional offering many years of experience in hospitality industry. Dedicated to creating exceptional guest experiences through top-notch service and timely delivery of orders. Collaborative team player with strong communication skills.
Overview
8
8
years of professional experience
Work History
Guest Server
Vanderbilt Medical Center
Nashville, TN
03.2022 - Current
- Performed opening duties including setting up dining room for customers.
- Attended staff meetings regularly offering input on ways to improve customer experience.
- Cleaned dining areas including wiping down tables and chairs between seatings.
- Processed payments from customers using POS system efficiently at end of meal transactions.
- Greeted and welcomed guests in a friendly manner.
- Checked back with customers periodically to ensure satisfaction with meals and service.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods for all food served in restaurant.
- Assisted other servers with table service when necessary.
- Stocked server station with paper products, utensils, condiments prior to each shift start time.
- Informed management immediately of any customer complaints regarding quality of food or service received during their visit.
- Answered phone calls promptly and courteously taking customer reservations or inquiries as appropriate.
Tax Preparer
Titan Tax
Nashville, TN
10.2021 - 05.2024
- Filed electronically through approved software programs.
- Analyzed financial information such as income statements and balance sheets to calculate tax liability.
- Maintained accurate records of all client transactions and filings.
- Conducted research on current trends in taxation law to stay up-to-date with changes.
- Assisted clients in responding to IRS notices of deficiency or audit findings.
- Identified potential deductions to minimize clients' tax liabilities.
- Advised clients on the best strategies for filing their taxes efficiently and legally.
- Organized paperwork for efficient review by senior staff members.
- Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
- Created spreadsheets detailing income sources, deductions, credits, estimated payments.
- Worked closely with other departments within the company to ensure accuracy of data entry into system databases.
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Evaluated financial situations of individual taxpayers and businesses to determine appropriate actions for reducing taxes owed or increasing refunds due.
Warehouse Worker
Warehouse Associates LP
Antioch, TN
02.2019 - 03.2022
- Ensured safety protocols were followed at all times while operating machinery.
- Received and tracked incoming inventory shipments.
- Collaborated closely with other departments on special projects as needed.
- Verified accuracy of incoming shipments against purchase orders.
- Inspected incoming shipments for damage or discrepancies.
- Operated scanners, computers, and other equipment to track orders.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Inspected damaged goods prior to disposal or return to vendor.
- Identified discrepancies between physical count and computer data.
- Maintained accurate inventory records using computerized tracking systems.
- Processed returns of defective merchandise as required.
- Performed cycle counts to maintain accurate inventory records.
- Followed established guidelines for picking orders accurately.
- Organized warehouse space for efficient storage of products.
Home Health CNA
Greens care
Nashville, TN
03.2016 - 08.2020
- Measured and recorded food and fluid intake and output levels for each patient.
- Developed positive relationships with clients through active listening skills.
- Educated patients on disease management, nutrition and safety measures.
- Encouraged independence among clients while helping them maintain their dignity.
- Assisted patients with daily living activities such as bathing, dressing, grooming and toileting.
- Administered medications according to physician instructions and monitored patient response.
- Provided emotional support to family members during difficult times.
- Performed light housekeeping duties including laundry, dusting, vacuuming and meal preparation.
- Provided companionship to elderly and disabled individuals in their home environment.
- Cleaned equipment used by patients after use according to standard procedures.
- Reported any incidents or accidents that occur while providing care to the appropriate authority immediately.
- Instructed families on proper care techniques for their loved ones at home.
- Transported patients to doctor appointments or other destinations when needed.
- Maintained accurate records of services rendered to each patient.
- Responded quickly to emergency situations following established protocols.
- Helped with physical therapy exercises prescribed by a physician or therapist.
- Assisted with personal hygiene needs such as shaving, brushing teeth and hair care.
- Organized medical supplies in order to ensure they are available when needed.
- Monitored vital signs such as pulse rate, temperature, respiration rate, and blood pressure.
- Kept updated documentation of client progress notes in an organized manner.
- Observed changes in condition or behavior of the patient and reported it to the supervisor or case manager immediately.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Skills
- Efficient time management
- Guest Relations
- Fast-Paced Environment
- Multi-tasking skills
- Phone Etiquette
- Guest service
- Problem-Solving
- Data Entry
- Inbound and Outbound Calling
- Data Collection
- Paperwork Processing
- Order Fulfillment
- Critical Thinking
- Customer Service
- Client Tax Services
- Patient transportation
- Care Plan Management
- Care plan assessment
- Behavioral Management
- Meal Preparation
- Client documentation
- [State] Driver's License
- Schedule Management
- Light Housekeeping
- Documentation
- Vital signs monitoring
- Quality program protocols
- Patient Care
- Housekeeping
- Toileting assistance
- Community activities
- Behavioral support
- Progress Documentation
- Documentation filing
- Tax advising
- Tax Return Preparation
- Tax reporting
Timeline
Guest Server
Vanderbilt Medical Center
03.2022 - Current
Tax Preparer
Titan Tax
10.2021 - 05.2024
Warehouse Worker
Warehouse Associates LP
02.2019 - 03.2022
Home Health CNA
Greens care
03.2016 - 08.2020