Jessica Stevenson
Milledgeville,GA
Summary
I’m a confident and highly persuasive customer service professional with experience in an immerse office and reception domain. I rapidly comprehend and learn procedures pertinent to intramural operations. My skills have incessantly impressed employers which has yielded fast track promotions and many companywide accolades. I am extremely thorough with data examination and presentation. I am very keen at maintaining confidential information and coordinating high quality records in an obligatory style and format.
Overview
16
16
years of professional experience
Work History
Customer Service Representative Specialist
TTEC (Bank Of America And Optum RX)
10.2020 - Current
- Take calls from cardholders who are receiving unemployment
- Told cardholders their balances
- Processed new cards for cardholders
- Activate cards
- Fill prescriptions
- Send prescription request to doctors
- Answered constant flow of customer calls with minimal wait times.
- Take payments
- Cancel Orders
- Resend Orders
- Price checks for different drugs
- Transfer calls
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilize company system Citrix to process all client inquiries. Handle customer complaints while providing efficient alternatives and solutions. Follow outlined company policies and SOPs. Build sustainable relationships of trust through open and interactive communication. Meet monthly quota coinciding with metric system.
Sr. Bonding Mechanic
Triumph
Milledgeville, Ga
03.2013 - 06.2020
- Built parts for airplanes
- I would inspect other mechanics at the beginning or their process and the end of their process
- I would (bag) the parts- get them ready to go inside of the oven to bond
- Calculated the time spent on each part
- Kept accurate records of work activities, time, materials, and faults on work orders.
- Worked in strict compliance with applicable OSHA regulations and safety requirements.
- Supervised and instructed assistants.
- Kept selection of supplies on hand to handle common requirements efficiently.
Sales Coordinator
Walmart
Milledgeville, Ga
10.2006 - 02.2013
- I would process returns for all jewelry claims
- I would cash customers out
- I would inventory jewelry
- I worked in the overstock in the backroom
- I would restock shelves
- Pierced Ears
- Processed special orders
- Worked at the return center
- Compiled client profiles and entered information into operating system.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Stayed updated on Special Orders and maintained long-term relationships with clients, resulting in increased overall sales.
Server
IHOP
Milledgeville, GA
08.2006 - 06.2007
- Server
- Serve guest their foods
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ11.2022
Associate of Arts Degree - Business Fundamentals
University of Phoenix
Tempe, AZ09.2021
Skills
- Microsoft Office
- Typing
- Problem Solving
- Decision Making
- Learning
- Research
- Communication
- Time Management
- Flexible
- Active Listener
- Leadership
- Critical Thinking
- Adaptability
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
Affiliations
I have 10 + years of experience in customer service and 7+ years of experience in manufacturing
I currently work from home and that is the best decision that I could have ever made.
Timeline
Customer Service Representative Specialist
TTEC (Bank Of America And Optum RX)
10.2020 - Current
Sr. Bonding Mechanic
Triumph
03.2013 - 06.2020
Sales Coordinator
Walmart
10.2006 - 02.2013
Server
IHOP
08.2006 - 06.2007
Bachelor of Science - Business
University of Phoenix
Associate of Arts Degree - Business Fundamentals
University of Phoenix
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