JESSICA STEVER
Saratoga Springs,NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Community Relations Director
Peregrine Senior Living
09.2024 - Current
- Develope and implement programs to engage with the community and promote the organization's values and initiatives.
- Schedule, organize, and conduct tours with prospective resident of memory care.
- Respond and follow-up with to all walk-ins, phone ins, mail-ins timely and appropriately.
- Create, plan and implement with Sales and Marketing Team and Program Director events to bring in prospective residents, current leads and professionals such as, but not limited to: seminars, speakers, themed events, and family nights.
Marketing Specialist
Saratoga Casino Hotel
01.2022 - 09.2024
- Defined, developed, and executed marketing promotions and events
- Developed and managed all social media strategies and monthly social calendar
- Managed and maintained quality standards: including all guest complaints and feedback
- Developed job requests and write content for required marketing materials
- Tracked competitor promotions and events
- Managed website by updating content and ensuring ADA compliance
- Maintained all winners' forms and compliance with the Gaming Commission and accounting
Manager of Events & Transportation
St. Peter's Health Partners
01.2010 - 01.2022
- Company Overview: Beverwyck Retirement Community
- Developed and planned all events for the facility, including overnight accommodations, galas, family fun day events, audio-visual, meeting room set up, food and beverage, and negotiated all vendor contracts and décor for the facility
- Developed and managed all team-building events, wellness programs, and educational training programs for the facility
- Created and distributed the monthly marketing newsletter to the St Peters Health Partners System, monthly sales mailings, brochures, and controller of two marketing television channels
- Handled all market analyses for two departments
- Committee Member for Employee Appreciation, Wellness Committee, and LEAN Coach for the system of 10,000 employees.
- Coordinated, scheduled, and oversaw the daily operation of facility transportation for 3 levels of care in compliance with Department of Health Regulations. This included logistics of transporting residents to personal medical appointments as well as large group outings
- Managed a team of drivers, event full-time staff, and subcontractors
- Managed records of daily driver logs and vehicle maintenance in compliance with all safety measures
- Established individual performance objectives and performed reviews
- Handled, developed, and measured all monthly quality goals to comply with LEAN and cost reduction
- Handled budget monthly performance/tracking, variance/venue reporting, and payroll
- Beverwyck Retirement Community
Aquatics & Social Recreations Director
Boys & Girls Club of Southern Rensselaer County
01.2009 - 01.2010
- Managed all Aquatic programs; events, swim lesson programs, swim team and lifeguard training programs
Education
Masters of Business Administration - Health Services Administration
Sage College of Albany
05.2014
Bachelor of Science - Hospitality Management, Sports, Entertainment, and Events Management, Concentration: Sales, Meeting, and Event Management
Johnson & Wales University
Providence, RI05.2009
Skills
- Microsoft Office Suite
- Photoshop
- Kronos Payroll
- Lawson HR/Payroll and Financial Reporting
- Healthstream
- Visionware
- PNC Banking Account Maintenance
- LEAN
- Hootsuite
- Higher Logic Email system
- Rebrandly Custom URL
- WordPress
- The 7 Habits of Highly Effective People
- HIPPA
- New York State Lottery License
- Core Competencies LEAN Coach
Timeline
Community Relations Director
Peregrine Senior Living
09.2024 - Current
Marketing Specialist
Saratoga Casino Hotel
01.2022 - 09.2024
Manager of Events & Transportation
St. Peter's Health Partners
01.2010 - 01.2022
Aquatics & Social Recreations Director
Boys & Girls Club of Southern Rensselaer County
01.2009 - 01.2010
Bachelor of Science - Hospitality Management, Sports, Entertainment, and Events Management, Concentration: Sales, Meeting, and Event Management
Johnson & Wales University
Masters of Business Administration - Health Services Administration
Sage College of Albany
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