Jessica Stewart
San Antonio,TX
Summary
Successful customer service professional with 10+ years experience in sales and banking environments. Experienced in fast-paced environments and adaptable to last-minute changes. Ability to implement work procedural measures to ensure operations remain within company targets. Ready to contribute to a dynamic team and make a positive impact.
Overview
19
19
years of professional experience
Work History
Fraud Specialist I
J.P Morgan Chase Bank
San Antonio, TX
04.2021 - Current
- Work in a call center environment that requires 100% phone-based customer interaction
- Assist customers with claim submission on personal or business checking accounts against fraud or non-fraud transactions
- Demonstrate excellent communication, negotiation, and decision-making skills while engaged with customers
- Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
- Work both independently and in a team environment
- Abide by all applicable regulatory and departmental practices and procedures
- Take ownership of each customer interaction while treating them with respect
Juvenile Detention Officer I
Bexar Co. Juvenile Det. Ctr.
San Antonio, TX
07.2019 - 04.2021
- Ensure the security & safety for all youth while their are detained within the facility as well as help to better their social skills
Quality Assurance Analyst
F.I.S Output Solutions
San Antonio, TX
08.2018 - 07.2019
- Research and verify all company policies and standards are met against mailing correspondence anticipated for delivery to coastal utility customers located in various states
Retail Sales Associate
T-Mobile
San Antonio, TX
06.2015 - 07.2018
- Provide customer service to new or existing customers on their cellular service account while identifying opportunities for company growth and revenue
- Promoted special offers and discounts to encourage additional purchases.
- Offered suggestions for additional items that may be of interest to customers.
Customer Service Specialist
J.P Morgan Chase Bank
San Antonio, TX
04.2013 - 06.2015
- Work in a call center environment that requires 100% phone based customer interaction
- Customer service for new & existing business credit card account holders
Store Manager
Foot Locker Inc.
San Antonio, TX
11.2005 - 01.2013
- Oversee store daily operations, inventory, employees and customer interactions to produce sales gains and control inventory loss while maintaining a healthy work environment for all employees
Education
High School Diploma -
Sam Houston High School
San Antonio, TX05-2004
Some College (No Degree) - Kinesiology
University of The Incarnate Word
San Antonio, TXSkills
- Excellent organizational skills & ability to manage multiple tasks
- Strong oral & written communication skills
- Customer centric focus
- Comprehensive mindset
- Telephone & email etiquette
- Self starter
- Flexible
- Team player
- Self sufficient
Timeline
Fraud Specialist I
J.P Morgan Chase Bank
04.2021 - Current
Juvenile Detention Officer I
Bexar Co. Juvenile Det. Ctr.
07.2019 - 04.2021
Quality Assurance Analyst
F.I.S Output Solutions
08.2018 - 07.2019
Retail Sales Associate
T-Mobile
06.2015 - 07.2018
Customer Service Specialist
J.P Morgan Chase Bank
04.2013 - 06.2015
Store Manager
Foot Locker Inc.
11.2005 - 01.2013
High School Diploma -
Sam Houston High School
Some College (No Degree) - Kinesiology
University of The Incarnate Word