Jessica Stitzel
Shoemakersville,PA
Summary
Talented Professional with 20+ years of experience and expertise in home equity and mortgage underwriting. Strong statistical analysis, quoting and negotiating skills. Well versed in preparing insurance policies and terms to manage risk and mitigate loss.
Overview
24
24
years of professional experience
Work History
Underwriter III
Wells Fargo
Reading, PA
01.2012 - Current
- Evaluating and structuring individual loan applications
- Assisting bankers with processing and completing loan applications, providing guidance throughout the loan process
- Ongoing customer contact to gather all required documentation to expedite and complete the loan process
- Analyzing income documentation and assessing customer needs vs
- Customer wants
- Ability to multitask, prioritizing daily tasks and customer calls throughout the day to maintain an appropriate service level agreement
- Recommending final decisions in order to approve or decline loan applications
- Assessing all property information, including title searches, appraisals, and other property records
- Implemented fraud detection techniques using both internal and external databases
- Continually maintained proper standards within my job description, including a 90%-100% rating on phone calls and loan applications reviewed by quality control
- Participated and assisted with an expansion project in Birmingham Alabama, instructing and coaching new hires
- Marketed and sold personal bank products, including accounts and loan products
- Development of customer base to maintain customer relationships and provided account maintenance
- Assessed individual customer needs, both immediate and future needs.
Loan Underwriter and Bank Officer
Wells Fargo, Formerly Wachovia
Reading, PA
01.2000 - 01.2011
- Evaluating and structuring individual loan applications
- Assisting bankers with processing and completing loan applications, providing guidance throughout the loan process
- Ongoing customer contact to gather all required documentation to expedite and complete the loan process
- Analyzing income documentation and assessing customer needs vs
- Customer wants
- Ability to multitask, prioritizing daily tasks and customer calls throughout the day to maintain an appropriate service level agreement
- Recommending final decisions in order to approve or decline loan applications
- Assessing all property information, including title searches, appraisals, and other property records
- Implemented fraud detection techniques using both internal and external databases
- Continually maintained proper standards within my job description, including a 90%-100% rating on phone calls and loan applications reviewed by quality control
- Participated and assisted with an expansion project in Birmingham Alabama, instructing and coaching new hires
- Marketed and sold personal bank products, including accounts and loan products
- Development of customer base to maintain customer relationships and provided account maintenance
- Assessed individual customer needs, both immediate and future needs.
Education
Bachelors of Social Work -
Temple University
01.1998
Skills
- Analyzing Data
- Loss Protection
- Quoting and Pricing Policies
- Caseload Management
- Influencing Business Growth
- Risk Mitigation
- Renewing Policies
- Negotiation Proficiency
- Managing Risk
- Risk Management
- Data Collection
- Revenue Generation
- Quality Control
- Loss Prevention
- Relationship Building
- Client Relationship Building
- Building Strong Relationships
- Coverage Determination
- Profitability Optimization
- Risk Assessment
- Trend Analysis
- Quality Assurance
- Application Review
- Pricing Assessments
- Sales Support
- Risk Evaluations
- Guidelines Knowledge
References
Available upon request
Timeline
Underwriter III
Wells Fargo
01.2012 - Current
Loan Underwriter and Bank Officer
Wells Fargo, Formerly Wachovia
01.2000 - 01.2011
Bachelors of Social Work -
Temple University
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