Jessica St John
Elmore,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Customer Retention Specialist
Rouen Chrysler
Woodville, Ohio
10.2023 - Current
- Managed database of existing customers, including contact information and account details.
- Provided customer service support to retain customers and address any inquiries or complaints.
- Explained new products and services to customers.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Promoted customer retention by using exceptional interpersonal skills.
Member Service Representative III
Directions Credit Union
Perrysburg, Ohio
03.2018 - 10.2023
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Maintained accurate records of member interactions and transactions.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Processed loan applications and documented loan decisions according to policy requirements.
- Verified identity information on new accounts using established procedures.
- Provided guidance to members on how best to use products or services offered by the organization.
- Identified opportunities for cross-selling additional products or services based on member needs.
- Followed up with customers after their interaction with the organization's services.
- Answered member questions about products and services.
- Processed cash and check deposits every day.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Enhanced member relationships by providing excellent service during each interaction.
- Presented and explained services and products to meet member needs.
Education
BBA - Businesses Management
Strayer University
Washington, DC06-2026
Associate of Applied Science - Business Management
Owens Community College
Perrysburg, OH12-2022
Skills
- Excellent communication skills
- Customer Service
- Computer Skills
- Teamwork and Collaboration
- Decision-Making
- Effective Communication
- Sales and Upselling
- Calm and Professional Under Pressure
- Data Entry
- LiveChat Messaging
- Problem-Solving
- Employee Coaching
- Professionalism
Timeline
Customer Retention Specialist
Rouen Chrysler
10.2023 - Current
Member Service Representative III
Directions Credit Union
03.2018 - 10.2023
BBA - Businesses Management
Strayer University
Associate of Applied Science - Business Management
Owens Community College