Jessica Stone
Pilot Mountain,NC
Summary
Recent graduate from Dermacademy with foundational knowledge in esthetics and hands-on experienced gained through academic projects. Demonstrates strong teamwork, problem solving, and time management skills. Prepared to start career and make a meaningful contributions with the commitment and drive. Pursuing full-time role that presents professional challenges and leverages interpersonal skills. Proven to excel in high-pressure environments, significantly boosted sales at Dermacademy by leveraging esthetic skincare expertise and relationship-building prowess. Skilled in using EMR and adept at multitasking, my approach combines effective communication with a detail-oriented mindset to drive client/patient satisfaction and retention. Seeking opportunities to continue to grow as an esthetic provider in all types of services/procedures. Eager to further develop professional skills. Brings positive attitude and commitment to learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Salesperson
Dermacademy
02.2024 - 09.2024
- Engaged with clients and determined the best homecare products based on client consultations.
- Developed relationships with clients and retention for further sales.
- Boosted sales by consistently engaging with customers and addressing their needs and concerns effectively.
- Collaborated with classmates to reach collective sales goals, fostering a supportive work environment.
Customer Service Representative
Lincare
12.2022 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both patients and the company alike.
- Recommend potential products or services to management by collecting patient information and analyzing customer needs.
- Provided outcome-based solutions for our physician referral sources and existing patient population.
- Submitted new orders and monitor completion, from initial setup.
- Prepare and analyze billing and setup paperwork for patient services.
- Collect copay and balances.
- Verify multiple medical insurances.
- Communicate with medical insurance companies and/or prior authorization requests.
- Updating and entering patient demographics.
- Helping patients get medical equipment and supplies to their vehicles.
Certified Medication Aide
The Almost Home Group
08.2017 - 10.2019
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Reduced medication errors by maintaining accurate documentation of administered medications by double checking EMR.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
- Administered medication alongside of LPNs and RNs.
- Ordering and stocking medications from pharmacies.
- Recognizing any medication errors and reporting them to appropriate staff member.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Documented medication administration into electronic medical records (EMR) and any changed behaviors.
Patient Care Assistant
The Almost Home Group
10.2017 - 08.2019
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Homecare provider working directly with patients of various ages and depositions, within their homes.
- Assisting patients with daily activities such as using the bathroom, preparing or eating meals, executing hygiene and grooming habits, taking medication, and bathing.
- Engaging with patient 's family and loved ones and building trust and relationships.
Education
Dermacademy
Kernersville, NC 02.2024 - 05.2024
Skills
- Esthetic Skincare Procedures
- Multitask
- Create Relationships with Clients/Patients
- Product Sell Strategies
- Upsell Services
- Build Retention
- Use an EMR
- Collect Copays and Balances
- Verify Multiple Medical Insurances
- HIPPA/OSHA Regulations
- Telephone Etiquette
- Detail-Oriented
- Effective Communicator
- Adaptable
Certification
- 600 hours of Completion Certification
- Eyelash Extension Certification – Various Accredited Beauty Schools.
- Nano Needling Certification
- Certified Medication Aide
- Microblade Certification
Languages
English
Full Professional
Timeline
Retail Salesperson
Dermacademy
02.2024 - 09.2024
Dermacademy
02.2024 - 05.2024
Customer Service Representative
Lincare
12.2022 - 12.2023
Patient Care Assistant
The Almost Home Group
10.2017 - 08.2019
Certified Medication Aide
The Almost Home Group
08.2017 - 10.2019
- 600 hours of Completion Certification
- Eyelash Extension Certification – Various Accredited Beauty Schools.
- Nano Needling Certification
- Certified Medication Aide
- Microblade Certification
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