Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Stone

McKinney,TX

Summary

Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.

Overview

11
11
years of professional experience

Work History

Accounts Receivables Specialist

AmerisourceBergen
04.2015 - 12.2021
  • Responsible for pulling weekly aging reports and maintaining 15 client accounts daily, processing 1,500–3,000 invoices weekly.
  • Handled daily and monthly cash applications, including lockbox and mail payments, ensuring timely posting to client accounts.
  • Reviewed invoices from external collection agencies prior to payment submission. Oversaw departmental workflow to ensure service level agreements (SLAs) were consistently met.

Front Desk Host / Winner’s Circle

Dave & Buster’s
03.2017 - 09.2017
  • Maintained a welcoming environment by ensuring the lobby remained clean, organized, and fully stocked with essential materials. Managed the stocking, display, and security of merchandise across all storage areas.
  • Reconciled tickets and merchandise inventory to ensure accuracy.
  • Utilized reservation software proficiently in managing bookings accurately while minimizing errors in room assignments or billing details.
  • Resolved guest complaints professionally by listening attentively, empathizing with their concerns, and offering solutions that met both parties'' needs.

Customer Care Representative II

AmerisourceBergen
03.2014 - 04.2015
  • Handled 40-80 incoming calls, processed client and pharmacy orders, and responded to inquiries with professionalism and courtesy.
  • Managed daily orders received via fax, email, and phone, providing confirmations as needed.
  • Maintained clear and courteous communication with internal and external customers. Delivered accurate information on shipments and services, and escalated concerns appropriately.

Monitoring and Customer Care Agent

AT&T
02.2013 - 04.2015
  • Notified emergency responders and customers upon detecting abnormal activity at customer locations.
  • Acknowledged, verified, and dispatched Life and Property-related alarm notifications.
  • Monitored alarm systems and promptly responded to event conditions
  • Utilized Smart Chat to communicate with technicians and support timely resolution.

Database Analyst

Hilton Worldwide/Delta Dallas
03.2011 - 02.2013
  • Updated hotel rates and property information across multiple distribution channels.
  • Communicated with hotel partners to address rate and data solicitations, resolving outstanding issues efficiently.
  • Successfully contributed to the completion of the 2010 Americans with Disabilities Act (ADA) compliance initiative.

Education

Bachelor of Science - Accounting

Rasmussen College
Ocala, FL
09.2020

Skills

  • Excel (VLOOKUP/Pivot Tables)
  • Expense Report Auditing
  • Cost Accounting
  • Financial Record Keeping
  • Auditing
  • Lockbox Daily Posting
  • Aging reports
  • Reconciliations General Ledger
  • Collections
  • B2B
  • Returns
  • Offsets
  • SAP
  • Cash Applications
  • Month End Process
  • Wire transfers ACH

Timeline

Front Desk Host / Winner’s Circle

Dave & Buster’s
03.2017 - 09.2017

Accounts Receivables Specialist

AmerisourceBergen
04.2015 - 12.2021

Customer Care Representative II

AmerisourceBergen
03.2014 - 04.2015

Monitoring and Customer Care Agent

AT&T
02.2013 - 04.2015

Database Analyst

Hilton Worldwide/Delta Dallas
03.2011 - 02.2013

Bachelor of Science - Accounting

Rasmussen College

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