Jessica Stone
Saucier,MS
Summary
Friendly and results-driven Customer Service Professional with 7+ years of experience in customer-facing and administrative roles. Proven ability to handle high-volume interactions, resolve issues quickly, and build strong relationships with clients. Skilled in de-escalation, multi-channel communication (phone, email, in-person), and accurate recordkeeping. Recognized for being dependable, adaptable, and delivering service that exceeds expectations.
Overview
5
5
years of professional experience
Work History
Substitute Teacher, K-12
Kelly Services
09.2025 - Current
- Developed and implemented lesson plans to meet diverse student needs.
- Managed classroom behavior through positive reinforcement and clear expectations.
- Adapted instructional materials for various learning styles and abilities.
- Collaborated with teachers to enhance curriculum delivery and student engagement.
Customer-Facing Educator & Administrative Support
Sage Christian Academy
03.2021 - 05.2025
- - Delivered outstanding service to families and staff by promptly responding to questions, concerns, and scheduling needs.
- - Consistently demonstrated empathy, patience, and clear communication in daily interactions.
- - Maintained accurate records, managed sensitive information, and coordinated logistics with professionalism.
- - Balanced multiple priorities under pressure while ensuring a positive customer experience.
Elementary Teacher (Grades 2 & 3)
Sage Christian Academy
12.2024 - 05.2025
- - Fostered positive relationships with students, parents, and colleagues through daily communication.
- - Strengthened conflict resolution skills by addressing challenges quickly and constructively.
- - Demonstrated adaptability by managing dual-grade responsibilities while ensuring consistent support.
Lead Cashier / Customer Service Representative
Boot Outlet
07.2020 - 03.2021
- - Greeted and assisted customers, processed transactions with accuracy, and resolved billing or product concerns.
- - Recognized by management for friendly service and problem-solving skills that drove customer satisfaction.
- - Trained and mentored new hires to ensure consistent service standards and team efficiency.
Education
Associate of Applied Science - Early Childhood Education
Mississippi Gulf Coast Community College
05.2023
Skills
- Customer Service & Client Relations
- Verbal & Written Communication
- Conflict Resolution & De-escalation
- Multi-Line Phone & Email Support
- Scheduling & Calendar Management
- Microsoft Office Suite (Word, Excel, Outlook)
- Data Entry & Recordkeeping
- Team Collaboration & Training
Timeline
Substitute Teacher, K-12
Kelly Services
09.2025 - Current
Elementary Teacher (Grades 2 & 3)
Sage Christian Academy
12.2024 - 05.2025
Customer-Facing Educator & Administrative Support
Sage Christian Academy
03.2021 - 05.2025
Lead Cashier / Customer Service Representative
Boot Outlet
07.2020 - 03.2021
Associate of Applied Science - Early Childhood Education
Mississippi Gulf Coast Community College
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