Proven track record of enhancing customer satisfaction and efficiency as a Food Delivery Driver with Self Employed Services and a Package Handler at Fed Ex Ground. Demonstrates exceptional problem-solving and organizational skills, achieving high performance ratings through meticulous attention to detail and a positive attitude. Successfully manages high-volume deliveries and shipments, ensuring timely and accurate service. Dedicated and friendly individual experienced in safely navigating busy city streets. Adept at following route and delivery instructions. Highly organized with proven track record of providing excellent customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Jessica Storie
Saline,MI
Summary
Overview
11
years of professional experience
Work History
Self Employed Services
Food Delivery Driver
06.2016 - Current
Job overview
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Communicated proactively with management about potential issues or delays in delivery times.
- Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
- Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Delivered orders to customers to drive full satisfaction.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
Fed Ex Ground
Package Handler
10.2023 - 03.2024
Job overview
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Meijer
Overnight Stocker
10.2013 - 01.2014
Job overview
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Education
Heart To HeartYpsilanti, MI
Certifications from All Fields
09.2023
University Overview
Electrocardiograph{EKG} Technician
Cpr /first AidYpsilanti, MI
Certification
09.2023
University Overview
Inkster HighInkster, MI
High School Diploma
06.2006
University Overview
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Excellent Communication
- Calm Under Pressure
- Active Listening
- Verbal Communication
- Problem Resolution
- Decision-Making
- Organization and Time Management
- Organizational Skills
- Critical Thinking
- Computer Skills
- Multitasking Abilities
- Hardworking and Responsible
- Quick Learner
Timeline
Package Handler
Fed Ex Ground
10.2023 - 03.2024
Food Delivery Driver
Self Employed Services
06.2016 - Current
Overnight Stocker
Meijer
10.2013 - 01.2014
Heart To Heart
Certifications from All Fields
Cpr /first Aid
Certification
Inkster High
High School Diploma
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