Jessica Stover
The Marquis
Eugene,OR
8
years of professional experience
Detail-oriented housekeeping manager with experience directing operations, managing supplies, and supporting performance standards. Proven ability to coordinate staff, control budgets, and keep service running smoothly. Focused on teamwork, reliability, and consistent results.
Work History
Housekeeper
1 Year 1 Month- Sanitized high-touch surfaces following infection-control and safety procedures.
- Restocked linens, toiletries, and cleaning supplies to support daily housekeeping operations.
- Emptied waste and recycling containers while maintaining orderly resident spaces.
- Reported maintenance concerns and room discrepancies to support timely repairs.
Assitant Director of Housekeeping
4 Years 5 Months- Directed housekeeping operations, maintaining guestroom and public-area cleanliness standards.
- Supervised room inspections and corrected deficiencies before guest arrival.
- Trained housekeeping staff on procedures, safety practices, and service expectations.
- Coordinated daily staffing assignments to support efficient workload coverage.
- Managed linen, amenities, and supply inventories to prevent service disruptions.
- Coordinated deep cleaning projects for guest rooms and public spaces, maintaining an attractive environment for guests throughout their stay.
- Oversaw daily scheduling and assignment of tasks, optimizing staff allocation for maximum productivity.
- Managed inventory control, ensuring the timely replenishment of supplies and minimizing waste.
- Worked with front desk to respond promptly to all guest requests.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Director of Housekeeping
2 Years 2 Months- Directed housekeeping operations across guest rooms, public areas, and laundry to maintain cleanliness standards.
- Led housekeeping staff scheduling, training, and performance management to support consistent service delivery.
- Implemented inspection routines for rooms and facilities to ensure readiness and quality compliance.
- Coordinated inventory control for linens, cleaning supplies, and equipment to prevent service disruptions.
- Collaborated with front office and maintenance teams to resolve room status issues and guest concerns.
- Developed housekeeping procedures that improved workflow efficiency and standardized daily operations.
- Monitored safety, sanitation, and compliance practices to support guest satisfaction and team accountability.
- Oversaw staffing priorities and departmental execution to align service levels with occupancy demands.
- Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
- Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
- Implemented regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback for personal development.
- Completed schedules, shift reports, and other business documentation.
Education
High School Diploma
Skills
Stock control
Staff scheduling
Financial oversight
Staff training
Performance assessment
Supply ordering
Time management
Multitasking
Teamwork
Staff management
Problem-solving
Payroll management
Timeline
Housekeeper
The Marquis
09.2025 - CurrentRead More
Assitant Director of Housekeeping
The Graduate
04.2021 - 09.2025Read More
Director of Housekeeping
Valley River Inn
02.2019 - 04.2021Read More
Willamette High School
High School Diploma
Read More