Jessica Stowell
Berlin
Summary
Healthcare professional prepared for responsibilities of patient access and registration roles. Extensive experience managing patient admissions and coordinating with medical staff to ensure smooth operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable in handling sensitive information and maintaining patient confidentiality.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Access Registrar-Emergency Department
Virtua Health
11.2018 - Current
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Expedited emergency room admissions through rapid yet thorough collection of critical information.
Patient Access Team Lead
Jefferson Health
11.2023 - 02.2024
- Improved patient satisfaction scores by providing exceptional customer service and addressing concerns promptly.
- Conducted regular audits of patient accounts to identify errors or inconsistencies, resolving issues before they escalated into larger problems.
- Served as liaison between the Patient Access team and other departments, fostering positive relationships and effective communication.
- Managed staff schedules effectively, balancing workloads while ensuring proper coverage during peak hours, resulting in better patient experiences.
Patient Access Registrar-Emergency Department
HCA-Capital Regional Medical Center
03.2010 - 05.2015
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collaborated with interdisciplinary teams to ensure seamless coordination of care during the registration process.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Streamlined the registration process for increased efficiency and reduced wait times.
Education
Master of Health Administration - Health Administration
Rutgers University
Newark, NJ05-2026
Bachelor of Science - Health Administration
Rutgers University
Newark, NJ12-2020
Skills
- Revenue Cycle
- Collections
- EPIC
- Medical Terminology
- Patient registration & admissions
- Insurance billing
- Conflict resolution
- Insurance verification
- EMR
- Customer service
- Verbal and written communication
- HIPAA compliance
Accomplishments
Certified in Six Sigma Green Belt
Certification
Lean Six Sigma Green Belt
Timeline
Patient Access Team Lead
Jefferson Health
11.2023 - 02.2024
Patient Access Registrar-Emergency Department
Virtua Health
11.2018 - Current
Patient Access Registrar-Emergency Department
HCA-Capital Regional Medical Center
03.2010 - 05.2015
Master of Health Administration - Health Administration
Rutgers University
Bachelor of Science - Health Administration
Rutgers University
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