Respectful Clinical Manager with extensive knowledge of health care administration and clinical philosophy. Familiar with fiscal management systems and human resource management. Talented at maintaining and developing effective relationships with staff, patients and senior management. Excellent supervisory skills and performance working under pressure. Results-driven healthcare leader offering 13 years of clinical, administrative and patient care experience. Gifted in building and implementing approaches to increase quality and streamline procedures.
Overview
14
14
years of professional experience
1
1
Certification
Work History
NICU Clinical Manger
Wellington Regional Medical Center
01.2023 - Current
Assume responsibility and accountability for coordinating the activities and providing clinical, administrative multidisciplinary leadership and expertise in NICU
Coordinates multi-disciplinary team members, directs, and facilitates staff in obtaining safe, optimal health care outcomes
Supports activities that meet the facility vision, mission, and goals
Provides professional leadership and support to the NICU healthcare team
Understands that patient-centered care provides the foundation for all nursing activities
Always demonstrates Service Excellence.
Improved patient outcomes by implementing evidence-based clinical practices and protocols.
Enhanced staff performance through regular training, mentoring, and professional development opportunities.
Streamlined clinic operations for increased efficiency by optimizing patient flow and appointment scheduling processes.
Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
Oversaw hiring, onboarding, and evaluation of nursing staff, contributing to a high-performing team environment.
Maintained up-to-date knowledge of industry trends and best practices to inform ongoing improvements in clinical management strategies.
Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
Improved interdisciplinary collaboration efforts leading to better coordinated care plans among different medical professionals involved in patient treatment.
Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
Regularly evaluated employee performance and provided feedback.
Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
Charge RN NICU
Wellington Regional Medical Center
01.2018 - 12.2022
Provide advanced medical care to severely premature and ill infants
Experienced in HFJV, HFOV, Nitric oxide, NIV, CPAP, BCAP, Central lines, end of life care, etc
Assess newborns right after birth and provide life-saving measures where possible
Work closely with Neonatologists on a plan of care for all patients in the unit
Create skill-based assignments and resource all employees
Help develop and follow unit policies regarding IVH, care of the ELBW infant, feedings, unit skills, etc
Maintain an up-to-date evidence-based skill set
Educate parents on taking care of the preterm infant during and after NICU stay.
Mentored and supervised junior nurses, fostering a supportive and collaborative work environment.
Managed crisis situations effectively, ensuring the safety of patients and staff members at all times.
Mother Baby RN
Wellinton Regional Medical Center
01.2011 - 01.2012
Developed assessment skills for the normal newborn and postpartum mother
Educated parents on the care of a newborn post discharge
Assist in breastfeeding
Draw labs on newborns.
Administered medications accurately and safely, reducing medication errors and adverse reactions.
Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
Med-Surg RN
Wellington Regional Medical Center
01.2010 - 01.2011
Developed time management skills
Cared for up to 8 patients at a time.
Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
Education
Bachelor of Science - Nursing
Nova Southeastern University
Davie, FL
12.2010
Pre-Nursing
Florida State University
Tallahassee, FL
12.2008
Associate of Arts -
College Academy At BCC
Davie, FL
12.2006
Skills
Clinical Education
Disciplinary action
Staff accountability
Employee Issue Resolution
Compliance Oversight
Supervisory Experience
Inventory Management
Managerial Experience
Onboarding and Coaching
Direct Patient Care
Staff Scheduling
Unit based Council Leader
Policy development and updates
NRP Instructor
Staff Development
Resource Management
Quality Control
Payroll Administration
License
Florida RN 9309218 (Jessica Eck)
Personal Information
Title: RN, BSN
References
Kimberly Masterson, WMRC NICU Director, 561-798-8599