Jessica Stroven
Pinehurst,USA
Summary
Jessica Stroven, Senior Customer Success Manager with deep expertise in the Science of Reading and Lexia’s professional learning portfolio. Trusted advisor to district leaders, aligning literacy solutions to PK–12 priorities, delivering compelling presentations, and driving measurable outcomes. Skilled at bridging instructional needs with product functionality to differentiate solutions in competitive markets.
Overview
19
19
years of professional experience
Work History
Sr. Customer Success Manager
Lexia Learning
01.2022 - Current
- Partner with account executives during the sales process to engage district leaders, aligning Lexia’s literacy solutions with PK–12 strategic goals.
- Collaborate with district stakeholders to design comprehensive implementation plans, including timelines, cohort structures, and action steps that support long-term literacy success.
- Provide instructional expertise on Lexia’s professional learning products, demonstrating how solutions integrate into district-wide literacy initiatives.
- Translate technical product functionality into instructional impact language, ensuring district leaders understand the value of Lexia’s adaptive blended learning and professional development offerings.
- Deliver customized product demonstrations and facilitate success metric meetings, tailoring content to ELA/literacy priorities, adoption cycles, and district-specific needs.
- Serve as a trusted advisor by identifying barriers to implementation and presenting evidence-based solutions that improve literacy outcomes.
- Collaborate cross-functionally with marketing, product, and customer success teams to refine messaging, demo materials, and implementation strategies based on field insights.
- Provide feedback to product teams on feature requests and instructional alignment needs heard during pre-sales conversations.
- Represent Lexia at national conferences, webinars, and professional learning events, showcasing expertise in the Science of Reading and building credibility with literacy leaders.
- Build capacity of internal sales teams by coaching representatives on literacy concepts and equipping them to confidently position Lexia’s solutions.
Educator
Moore County Schools
01.2012 - 01.2022
- Led district-wide implementation of Science of Reading initiatives (LETRS), building instructional capacity and aligning literacy practices to state standards.
- Designed and facilitated professional development for teachers and district leaders, connecting research-based reading instruction to classroom practice.
- Served as mentor and instructional coach, strengthening literacy leadership and supporting adoption of evidence-based frameworks.
- Partnered with district leadership to create and deliver presentations on literacy curriculum, instructional frameworks, and student data analysis.
Educator
Harnett County Schools
01.2009 - 01.2010
E-Commerce Small Business Owner/Partnership
Vita Dolce Chocolates LLC
01.2007 - 01.2010
- Founded Vita Dolce Chocolates LLC, a specialty e-commerce business
- Researched and wrote business plan
- Maintained financial accounts: payment processing, accounts payable, and taxes
- Designed and implemented marketing strategies
- Evaluated business needs to maintain profitability
Education
Master of Science - Business Leadership & Management
Western Governors University
01.2021
Bachelor of Arts - English/Elementary Education
Grand Valley State University
01.2002
Skills
- Customer relationship management
- Implementation planning
- Instructional coaching
- Professional development design
- Stakeholder engagement
- Project coordination
- Data-driven decision making
- Customer advocacy
Accomplishments
- 2024 LETRS Applied Breakout Room Presenter/Facilitator
- 2024 Lexia Literacy Webinar Speaker – Delivered national-level presentations on literacy solutions
- 2023 Lexia Summer Institute Presenter – Engaged district leaders with customized sessions on Science of Reading implementation
- 2023 Project Lead for Success Partnership Deliverables – Aligned customer needs with Lexia’s product portfolio to drive adoption
- Product Manager Micro Certifications: Product Discovery, AI, Road mapping, Launching
- Success Coaching Certification: Level 1 & 2
- 2020 Moore County Schools Teacher of the Year – Runner-Up
- 2020 Pinehurst Elementary Teacher of the Year
- 2021 LETRS Units 1–8 Certificates
- 2021 School Improvement Team Chair
- 2020 Orton Gillingham Certified
Timeline
Sr. Customer Success Manager
Lexia Learning
01.2022 - Current
Educator
Moore County Schools
01.2012 - 01.2022
Educator
Harnett County Schools
01.2009 - 01.2010
E-Commerce Small Business Owner/Partnership
Vita Dolce Chocolates LLC
01.2007 - 01.2010
Bachelor of Arts - English/Elementary Education
Grand Valley State University
Master of Science - Business Leadership & Management
Western Governors University