+ Years of professional experience
Hi, I’m
Jessica Strull-Diagostino
Human Resources Consultant
Lake Mary,FL
Summary
Accomplished human resources professional with over 10 years of hands-on experience and broad knowledge of HR metrics for benchmarking, measuring, analyzing, and articulating value and ROI of HR initiatives, practices, and policies. Guides, trains, and supports clients in areas of strategic human capital management, employee relations, organizational development, benefits administration, and overall development of best practices in human resources. Accustomed to analyzing HR functions and procedures to execute change management and drive corporate objectives. Driven and decisive with strong business acumen and a passion for building and retaining highly effective teams.
Overview
15
5
Years of management experience
5
years of post-secondary education
Work History
Self-employed
Freelance Consultant
01.2020 - Current
Job overview
- Strengthened internal communication channels within client organizations, fostering a more cohesive work environment conducive towards achieving company objectives more effectively than before .
- Enhanced client satisfaction by delivering customized consulting solutions tailored to their unique business needs.
- Provided expert guidance on industry trends, enabling clients to make informed decisions and stay ahead of competitors.
- Evaluated emerging technology trends proactively while advising suitable adoption approaches where necessary, allowing customers stay ahead of the competitive curve consistently .
- Supported clients with business analysis, documentation, and data modeling.
Maple Street Inc.
Help Desk Specialist
2019 - 2020 (1 education.year_Label)
Job overview
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
- Prepared Notice of Intent letters on behalf of customers to terminate vendor relationships by reviewing legal requirements in contract.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Designed an improved tracking process and wrote business requirements documents for customer requests to increase efficiency and reduce errors.
AAA National
Temp Worker
2018 - 2019 (1 education.year_Label)
Job overview
- Developed customized training materials including presentations, job aids, and facilitator guides for effective knowledge transfer.
- Participated in ongoing research projects related to best practices in human resources management for continuous improvement purposes.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
Community Bank N.A
Electronic Banking Specialist
2017 - 2018 (1 education.year_Label)
Job overview
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Maintained detailed records of customer interactions, ensuring effective resolution tracking and follow-up communication when necessary.
- Fostered strong relationships with both internal stakeholders and external partners through clear communication and collaboration efforts related to electronic banking initiatives.
MPOWER Financing
Customer Support Analyst
2016 - 2017 (1 education.year_Label)
Job overview
- Established strong rapport with customers through clear communication skills, empathy, and understanding their needs fully before offering solutions.
- Actively participated in team meetings to share insights and best practices for improving overall performance.
- Collaborated with cross-functional teams to identify and resolve recurring customer concerns.
- Worked closely with product managers to communicate customer feedback, influencing future product enhancements and updates.
Wholeshare Inc.
Support Manager
2015 - 2016 (1 education.year_Label)
Job overview
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Coordinated onboarding activities for new hires, facilitating seamless integration into the existing support team structure.
- Collaborated with executive leadership to align initiatives with overall business goals and objectives.
Axelon Services Corporation
Recruiter
2013 - 2015 (2 education.years_Label)
Job overview
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Operated and maintained applicant tracking and candidate management systems.
Bank Of America
Assistant Vice President, Treasury Services
2006 - 2012 (6 education.years_Label)
Job overview
- Championed the ongoing professional development of junior team members by offering guidance, mentorship, and opportunities for growth within the organization.
- Developed strong relationships with key clients, leading to increased trust and long-term business partnerships.
- Collaborated with cross-functional teams to address client needs effectively and efficiently.
- Consistently exceeded established KPIs related to speed of resolution, customer satisfaction, and team performance.
Education
Johnson & Wales UniversityProvidence, RI
Bachelor of Science from Human Resources Management
2004 - 2009 (5 education.years_Label)
Skills
Training & Development
undefinedTimeline
Freelance Consultant
Self-employed
01.2020 - Current
Johnson & Wales University
Bachelor of Science from Human Resources Management
2004 - 2009 (5 education.years_Label)
Help Desk Specialist
Maple Street Inc.
2019 - 2020 (1 education.year_Label)
Temp Worker
AAA National
2018 - 2019 (1 education.year_Label)
Electronic Banking Specialist
Community Bank N.A
2017 - 2018 (1 education.year_Label)
Customer Support Analyst
MPOWER Financing
2016 - 2017 (1 education.year_Label)
Support Manager
Wholeshare Inc.
2015 - 2016 (1 education.year_Label)
Recruiter
Axelon Services Corporation
2013 - 2015 (2 education.years_Label)
Assistant Vice President, Treasury Services
Bank Of America
2006 - 2012 (6 education.years_Label)
Volunteer Work
Board of Directors, Member - Potsdam Food Co-Op - 2016-2018
Social Media Manager - North Country Showcase, Inc. - 2017-2018