Jessica Strydom

• Maintain awareness of ECM vendor software enhancements and make recommendations and plans for their adoption as required.
• Communicate regularly with ECM/OnBase liaisons across the County regarding system use, upgrade and enhancement plans, and installation procedures.
• Research and recommend purchase of additional hardware or software to enhance the county's ECM system.
• Assist with ECM system administrator tasks, including basic functionality, reporting, equipment capabilities, workflow design and future capabilities of the system.
• Provide support and assistance to staff on projects to implement or add content to the ECM system and identify and implement process improvements, workflow development, provide custom queries, improve indexing capabilities, and automate retention.
• Work with vendor and IT staff on regular ECM maintenance to maintain optimal system performance.
• Responsible for access security to documents held within the ECM system.
• Work closely with Information Technology staff on technical and functional issues relating to problems, concerns, and enhancements as well as testing functionality enhancements.
• With minimal direction participate in assessments of ECM functionality and work with vendor and technology staff to report and resolve system issues and perform software and hardware upgrade testing and implementation.
• Provide training and support to system users

• Manage full procurement cycle by planning, reviewing, soliciting, awarding, administering and closing out contracts.
• Implemented robust tracking systems to monitor new and expiring contracts, grants and solicitations.
• Negotiate optimal contract terms and conditions to lessen business risk and maximize financial objectives.
• Facilitate productive negotiations between parties by acting as a mediator during disputes resolutions sessions.
• Onboard and train new team members and coach personnel in contracting tasks.

• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Enhanced employee morale through recognition programs, fostering a positive work environment that encouraged collaboration and teamwork.
• Updated reports, managed accounts, and generated reports for company database.
• Streamlined administrative processes by implementing new organizational systems, increasing efficiency and productivity.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
• Assisted with recruitment efforts by screening resumes, scheduling interviews, and conducting reference checks for potential hires.

• Managed a caseload of diverse clients effectively while maintaining strict confidentiality regarding personal financial information.
• Maintained comprehensive knowledge of federal, state, and institutional regulations related to public assistance eligibility requirements, keeping clients informed about potential changes that may impact their funding status.
• Evaluated clients' eligibility for various types of aid based on established criteria while considering individual circumstances such as income levels or family size for equitable distribution of resources.
• Explained very technical financial information to applicants in easy to understand language.

• Conducted reconciliation audits and drafted detailed documents and reports.
• Examined documents for accuracy, legality and compliance with pertinent regulations.
• Provided support to colleagues during peak periods, effectively balancing workload among team members.
• Proactively identified potential risks associated with client accounts, taking appropriate action to minimize negative impact.
• Expedited resolution of account discrepancies by collaborating closely with other departments.