JESSICA STUART
I am a loyal, hard-working employee who continually strives for success within the workplace. I have been consistently employed in the customer service industry over the past 10 years, and was promoted to the title of Kitchen Manager twice in that time, for a total of 5 years.
I have developed numerous applicable skills in a professional setting through both work experience and my education. I have been able to identify my strengths as well as my weaknesses, and that insight has been invaluable to my skill development.
My strengths include diligent organization skills, effective communication, and a desire to cultivate a workplace environment that is considerate and compassionate. I am proficient in planning and decision making, as I am able to apply evolving information to existing situations in order to prevent potential problems from arising.
A key area that I am actively working to improve upon is time management. Due to my passion for excellence, production takes me a bit longer as I strive to achieve perfection. As I have recognized this weakness, I've applied specific time constraints to tasks in order to manage my time more efficiently and adapt to a fast-paced environment.
Work History
Kitchen Manager
2 Years 5 Months- Provided one-on-one training to new employees on food preparation standards, kitchen operations, and presentation of food product.
- Led a team of employees towards achieving a consistent and quality product in a timely manner through effective communication, delegation, and time management skills
- Created and organized documents detailing necessary sanitation duties, which were then assigned to employees and successfully implemented
- Streamlined various practices relating to food production, storage, and inventory. This was achieved through problem solving, organization, and effective communication.
Sales Associate
6 Months- Created a positive, boutique experience to every customer. This was achieved through utilizing my relevant knowledge, positive demeanor, and active listening skills to ensure the customer's needs are met efficiently.
- Managed customer accounts within the store through online systems such as Oracle to seamlessly fulfill all customer requests
- Facilitated appointments with wedding party groups, which included presentation of available product as well as fulfilling needs of each individual in accordance with the needs of the group as a whole.
- Handled cash and credit card transactions at the register
- Assisted in necessary processes such as organizing inventory, fulfilling online orders, and walking customers through the entire fitting process.
Shift Manager
5 Years 9 Months- Led a small kitchen team during peak business hours
- Handled transactions at the counter; ensuring a correct exchange of orders and payments
- Ran end-of-day procedures, including: balancing the cash register and setting aside the deposit, taking record of the labor statistics from the day, and ensuring a thoroughly cleaned and restocked kitchen has been achieved before locking up for the night
- Used customer service and conflict resolution skills to handle customer complaints, and come to a resolution that is both satisfactory to the customer and within corporate guidelines
- Efficiently oversaw and engaged in the process of receiving orders, making and packaging them, and handing them to the customer
- Maintained cleanliness and safety protocols.