JESSICA STUCKENSCHNEIDER
Phoenix,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.
Overview
17
17
years of professional experience
Work History
Residential House Cleaner
Self-employed
01.2010 - Current
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Provided excellent house cleaning and maid services to clients.
- Adhered to professional house cleaning checklist.
- Exceeded client expectations to garner future services.
- Sanitized apartments after move-out or prior to move-in.
- Collected payment for services rendered and provided client with billing receipts.
Airbnb Host
Airbnb
12.2021 - 04.2023
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
Server
Primetime Sports Bar
01.2017 - 01.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to customers.
Tow Truck Dispatcher
All Over Towing
06.2006 - 12.2015
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Received new orders, prepared documentation, and assigned personnel.
- Answered phone calls and responded to customer emails.
- Managed customer accounts and invoicing.
- Scheduled deliveries and pickups according to customer needs.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Communicated with customers to provide delivery updates and resolution.
Education
High School Diploma -
Polaris High School
Phoenix, AZNo Degree - Pyschology
National University
La Jolla, CA05.2025
No Degree - Psychology
Post University
Waterbury, CT05.2025
Skills
- Active Listening
- Credit Card Payment Processing
- Account Management
- Customer Relations
- Problem-Solving Ability
- POS Systems Expertise
- Team Development
- Customer Service
- Conflict Resolution
- Data Evaluation
- Administrative Support
- Customer Relationship Management
- Critical Thinking
- Managing Multiple Tasks
- Computer Proficiency
- Typing Proficiency
- Professional Telephone Demeanor
- Schedule Mastery
- Executive Management Support
- Calm and Professional Under Pressure
- Administrative and Office Support
- Invoice Preparation and Processing
- Prioritization
- Grammar
- Filing
- 10-Key
- Documentation
- Spreadsheets
- Research
Timeline
Airbnb Host
Airbnb
12.2021 - 04.2023
Server
Primetime Sports Bar
01.2017 - 01.2018
Residential House Cleaner
Self-employed
01.2010 - Current
Tow Truck Dispatcher
All Over Towing
06.2006 - 12.2015
High School Diploma -
Polaris High School
No Degree - Pyschology
National University
No Degree - Psychology
Post University
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