Jessica Studer
Durant,IA
Summary
Experienced Total Loss Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 2 years of claims experience and willingness to take on any challenge.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claims Representative - Total Loss
Sentry Insurance
07.2022 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
- Negotiated favorable settlements with claimants, resulting in cost savings for the company.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Project Manager
Servpro
04.2018 - Current
- Developed and initiated projects, managed costs, and monitored performance.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Fostered relationships with vendors to promote positive working relationships.
- Reined in project costs while meeting key milestones.
- Modified and directed project plans to meet organizational needs.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Reported regularly to managers on project budget, progress and technical problems.
Server/Bartender/Manager
The Depot
03.2017 - 11.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
GED -
Scott Community
Davenport, IA04-2013
Skills
- Advanced problem solving
- Project planning and development
- Procedure development
- Project estimation and bidding
- Staff Management
- Verbal and written communication
- Attention to Detail
- Time Management
- Data Entry
- Time Management
- Settlement Negotiation
- Teamwork and Collaboration
Certification
Applied Microbial Remediation
Applied Structural Drying
Commercial Drying
Water Damage Restoration
Fire & Smoke Damage Restoration
Iowa Lead Safety
Successful Subrogation
Asbestos Building Inspector Initial
Timeline
Claims Representative - Total Loss
Sentry Insurance
07.2022 - Current
Project Manager
Servpro
04.2018 - Current
Server/Bartender/Manager
The Depot
03.2017 - 11.2021
GED -
Scott Community