Jessica Sturdivant

Tow Operator

M and S

04.2016 - 05.2025

Enhanced customer satisfaction by providing timely and efficient towing services.
Operated various types of tow trucks, including flatbeds, wheel lifts, and heavy-duty wreckers, to accommodate diverse towing needs.
Collaborated with local law enforcement agencies for accident scene management and vehicle recovery operations.
Maintained a clean and organized work environment, ensuring all equipment was properly stored and easily accessible when needed.
Efficiently processed payments from clients upon job completion using mobile payment systems for streamlined transactions.
Managed minor mechanical repairs on tow trucks to maintain optimal performance levels and prevent delays in service provision.
Improved company''s safety record by adhering to strict towing procedures and guidelines during all operations.
Organized dispatch records and paperwork for seamless daily operations and accurate billing processes.
Reduced response time for service calls by optimizing route planning and vehicle maintenance schedules.
Maintained professionalism while interacting with customers, providing clear communication and addressing concerns.
Navigated complex traffic scenarios while maneuvering large tow trucks with precision, ensuring the safety of pedestrians and other drivers on the road.
Applied advanced knowledge of GPS systems to plan routes effectively according to varying traffic patterns.
Conducted thorough pre-trip inspections to ensure safe operation of tow truck equipment and minimize potential issues on the road.
Adhered to state regulations regarding proper load securement practices during vehicle transportations.
Performed emergency winch-outs during inclement weather conditions, demonstrating expertise in off-road recovery techniques.
Assisted in the training and development of new team members, sharing industry insights and best practices to improve overall team performance.
Safely transported vehicles to designated locations, ensuring minimal damage and prompt delivery.
Increased team efficiency through participation in ongoing training sessions for new towing techniques and equipment updates.
Handled challenging situations involving irate customers or difficult vehicle extractions with patience and tactful problem-solving skills.
Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
Assessed equipment for damage, wear, battery life, and fluid levels.
Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
Operated or tended automatic stacking, loading and packaging machines.
Drove equipment from one site to another to deliver tools and complete jobs.
Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
Turned valves and opened chutes to dump, spray or release materials from dump cars or storage bins into hoppers.
Used equipment such as Type and Type to process excess materials and support recycling efforts.
Hooked tow trucks to trailer hitches and fastened attachments with hitchpins.
Prevented waste when transferring materials between transport containers and processing equipment.
Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
Performed routine maintenance on vehicles or auxiliary equipment by recharging batteries, lubricating parts and refueling.
Promoted operational efficiency by maximizing loads on each transfer.
Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
Adjusted machinery and notified supervisors of malfunctions.
Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
Weighed materials or products to record weight or other production data on tags or labels.

Summary

Overview

Work History

Tow Operator

Education

High School Diploma - Sustainable Agriculture

Skills

Timeline

Tow Operator

High School Diploma - Sustainable Agriculture

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