Jessica Sturges
Louisburg,North Carolina
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Route Driver
Canteen Vending
Durham, NC
06.2017 - 01.2023
- Worked well in a team setting, providing support and guidance.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Pizza Manager
Randy's Pizza
06.2013 - 12.2021
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Oversaw training of more than 8 team members.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maximized quality assurance by completing frequent line checks.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Developed unique events and special promotions to drive sales.
Preschool Teacher
Kiddie Academy
01.2020 - 06.2020
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies to provide diverse approaches to learning.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Shift Leader
Starbuck Coffee
Raleigh, NC
03.2012 - 10.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
Education
High School Diploma -
Sanderson High School
Raleigh, NCNo Degree - Business Administration
Wake Technical Community College
Raleigh, NCSkills
- Purchasing
- Team Development
- Portion Control
- Production Records
- Sales Leadership
- Relationship Building
- Calm and Pleasant Demeanor
- Staffing and Sales Reporting
- Reliable and Responsible
- Calendar and Scheduling Software
- Database Interface and Query Software
Timeline
Preschool Teacher
Kiddie Academy
01.2020 - 06.2020
Route Driver
Canteen Vending
06.2017 - 01.2023
Pizza Manager
Randy's Pizza
06.2013 - 12.2021
Shift Leader
Starbuck Coffee
03.2012 - 10.2017
High School Diploma -
Sanderson High School
No Degree - Business Administration
Wake Technical Community College
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