Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Sturgis

Winterhaven,FL

Summary

Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

15
15
years of professional experience

Work History

Lead Bartender/Restaurant Floor Manager

The Fire Resturant
Winter Haven, FL
04.2021 - 09.2024
  • Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
  • Maintained bar inventory, ordered supplies and restocked items as necessary.
  • Maintained cleanliness of work area including wiping down surfaces and washing glassware.
  • Performed cashier duties such as accepting payments from customers and making change accurately.
  • Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
  • Resolved customer complaints promptly and professionally while adhering to company guidelines.
  • Supervised other staff members in order to ensure tasks were completed correctly and efficiently.

Assistant Store Manager

Your CBD Store
Winter Haven, FL
06.2019 - 01.2020
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.

Server

Ruby Tuesday Restaurant
Winter Haven, FL
01.2017 - 04.2019
  • Provided excellent customer service to ensure satisfaction.
  • Maintained continuous oversight of the dining area regarding cleanliness and appropriate arrangement.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Litigation Legal Assistant

Burnetti, P.A.
Lakeland, FL
10.2015 - 12.2016
  • Reviewed and organized case files, documents and legal materials.
  • Prepared discovery requests and responses.
  • Maintained contact with clients, vendors, witnesses and court personnel to obtain information or documentation as needed.
  • Provided administrative support such as scheduling appointments, maintaining calendars and organizing meetings.
  • Performed document management tasks such as scanning, filing, copying and faxing of legal documents.

BDC Agent

Regal Automotive Group
Lakeland, FL
04.2013 - 10.2015
  • Top BDC Agent reaching 50 cars sold in a month, highest in the company's 24 years open at the time.
  • Performed data entry tasks related to BDC operations including entering appointment details into CRM software.
  • Monitored incoming emails from customers seeking assistance or information about vehicles or services offered.
  • Facilitated communication between dealership personnel and customers through timely responses via phone or email.
  • Assisted customers in researching and selecting vehicles according to their needs and budget.
  • Answered customer inquiries via phone, email, or online chat.

Restaurant Server Manager

Brock's Smokehouse
Lake Wales, FL
01.2010 - 01.2014
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Checked back with guests periodically to ensure satisfaction with food and service.
  • Assisted other servers as needed during peak hours or special events.
  • Communicated effectively with kitchen staff regarding order status updates.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Supervised and trained staff in customer service, food handling, and safety protocols.

Education

Associate of Applied Science - Legal Studies

Kaplan University
Davenport, IA
11-2014

Skills

  • Ordering Supplies
  • Event Coordination
  • Customer Service
  • MS Office proficient
  • Administrative assistance
  • Client service and support

Timeline

Lead Bartender/Restaurant Floor Manager

The Fire Resturant
04.2021 - 09.2024

Assistant Store Manager

Your CBD Store
06.2019 - 01.2020

Server

Ruby Tuesday Restaurant
01.2017 - 04.2019

Litigation Legal Assistant

Burnetti, P.A.
10.2015 - 12.2016

BDC Agent

Regal Automotive Group
04.2013 - 10.2015

Restaurant Server Manager

Brock's Smokehouse
01.2010 - 01.2014

Associate of Applied Science - Legal Studies

Kaplan University

Similar Profiles

CREATE PROFILE
Jessica Sturgis