Jessica Suarez
Summary
To obtain a position as a Medical Assistant utilizing my skills, education, and experience, while providing exceptional level of service to not only the clientele but to my employer as well.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Personal Care Attendant
Girling Health Care
02.2013 - 08.2024
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Managed household tasks for clients, such as cleaning, laundry, meal preparation, and errands, creating a comfortable living environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients in maintaining personal hygiene, including bathing, grooming, and dressing, while preserving their dignity and privacy.
- Transported clients to and from medical appointments with safety and efficiency.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Medical Bill Collector
Business and Professional Service
08.2020 - 08.2023
- Enhanced revenue recovery by diligently following up on outstanding medical bills and negotiating payment plans with patients.
- Elevated customer service standards by responding empathetically to patient concerns while remaining firm on payment requirements.
- Processed billing calls and answered questions from patients and third-party carriers.
- Assisted in reconciling deposit and patient collections.
- Maintained accurate records of customer accounts, payments and payment plans.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Established relationships with customers to encourage payment of delinquent accounts.
- Processed debtor payments and updated accounts to reflect new balance.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Analyzed customer financial records to determine appropriate payment plan.
- Generated and distributed monthly customer statements.
Medical Assistant
Mario Bustamante A M.D.
05.2017 - 05.2019
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved clinical workflow with introduction of electronic health records system.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Obtained client medical history, medication information, symptoms, and allergies.
Medical Assistant
Clinicas De Medicina
04.2016 - 03.2017
- Completed EKGs and other tests based on patient presentation in office.
- Handled weekly deposits
- Responsible for opening and closing clinic
- Maintained accurate and complete patient records; updated charts and verified insurance
- Collected pertinent data and calculations to aid physician in interpreting results.
- Provided general medical care to patients under physician direction; praised for excellent level of care
- Called in prescriptions, provided phone coverage at front desk, providing a high level of customer service
Medical Assistant
Favorite Staffing
10.2012 - 05.2013
- Assigned to various clinics throughout San Antonio as a floater
- Checked vital signs
- Called in prescriptions
- Performed administrative duties; answered phones, filed medical records, appointment scheduling
- Collected specimens, performed phlebotomy, performed injections,
Medical Assistant
Howard Family Practice
08.2009 - 07.2012
- Referral Coordinator
- Assisted physician in minor procedures
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Performed vital signs, called in prescriptions, medical records, answering telephones, performed closing duties
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Medical Assistant
Wellmed Medical Group
08.2000 - 02.2003
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
High School Diploma -
Thomas Jefferson High School
San Antonio, TX05-1996
Skills
- Bilingual
- Communication skills
- Clerical skills
- Phelebotomy skills
- Urinalysis
- Injections
- CLIA waived testing procedures
- CPR certified
- Flu Tests
- Cashier
- Vital Signs
- Referral Coordinator
- Wound care
Certification
- Texas Careers/Kaplan College: San Antonio, TX
- Medical Assistant - Diploma-May 2000
- Registered Medical Assistant-National Allied Health Professionals-May 2000
- Certified Medical Assistant-National Allied Health Professionals-May 2000
- CPR/BLS- American Heart Association-Current
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Medical Bill Collector
Business and Professional Service
08.2020 - 08.2023
Medical Assistant
Mario Bustamante A M.D.
05.2017 - 05.2019
Medical Assistant
Clinicas De Medicina
04.2016 - 03.2017
Personal Care Attendant
Girling Health Care
02.2013 - 08.2024
Medical Assistant
Favorite Staffing
10.2012 - 05.2013
Medical Assistant
Howard Family Practice
08.2009 - 07.2012
Medical Assistant
Wellmed Medical Group
08.2000 - 02.2003
High School Diploma -
Thomas Jefferson High School
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