Jessica Sublett
Houston,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Office Manager
Texas Orthopaedic and Sports Medicine
07.2021 - Current
- Managed office of 10 Doctors, 5 Physicians Assistant and 91 Employees
- Payroll
- Doctors and PAs hospital credentialing
- Managed Care Contracts and Medicare enrollment
- Assisted Staff in areas of practice when short staffed
- Set up practice for in office surgical procedures
- Credentialing for the Practice
- Keeping the Doctors CME and License up to date
- Managed TMLT discounts for the Practice
- Hospital and Office Charge Entry
- Pre Certification for testing, in office and outpatient procedures.
Office Manager Assistant
The Heart Care Center of Northwest - Houston, PA
01.2018 - 07.2021
- Assisted Office Manager with all Daily responsibilities to keep the clinic running
- Accounts payable
- Payroll
- Doctors Schedules
- Assisted Staff in areas of practice when short staffed
- Set office up for MCT and Linq programs
- Assisted Doctors with Linq and Ablation Procedures
- Overseen office staff of 25
- Overseen 6 Doctors schedules
- Credentialing for the Practice
- Keeping the Doctors CME and License up to date
- Hospital and Office Charge Entry
- Helped the Front Desk and Medical Assistants when Short Staffed
- Pre Certification for testing, in office and outpatient procedures.
ENT office Manager
Providence Hospital
07.2016 - 12.2017
- DME office Coordinator
- Started DME CPAP program for the Practice
- Managed the ENT schedule
- Checked in/out patients
- Booked Surgeries
- Assisted Doctor in the room
- Completed all verifications, pre certs and auths as needed for surgery and CPAPs Sleep Lab Coordinator
- Managed 5 bed sleep lab starting April 2017 when they got the hospital lab open
- I handled all verifications, pre certs and tech schedules on a daily basis
- I increased the numbers from 40-50 pt
- A month to 65-80.I have increased the lab revenue from breaking even to a profit in two months turn around
- Compared patient benefits to determine if it would be profitable to take out of network verses in network.
Office Manager
Texas Allergy Testing Service, LLC
09.2010 - 06.2016
- Incoming and outgoing mail
- Account payable
- Ordering of all office supplies
- Gastroenterology surgery scheduling
- Coordinate schedule for staff and Doctors office
- Overseen daily work of 6+ employees
- Consulting and contracting
- Verifications, pre-certs and appeals for in and out of network billing
- Overseeing staff of a 5 bed sleep facility
- 3rd party negations for out of network contacts
- Billing, collecting and appeals.
Managed care Assistant
US Imaging Inc
06.2008 - 04.2010
- Positions Held within the company: Account Analyst
- Medical Biller & Coder
- Managed Care Assistant
- Medical Billing, appeals and payment posting
- Accounts Auditing
- Follow up on payments
- Contract Negotiations
- Handling Business Meetings
- Consulting.
Quality Supervisor
Grifols- Biomat USA, INC
03.2002 - 08.2007
- Positions Held within the company: Donor Processing Technician
- Phlebotomist
- Plasma Processing Technician
- Designated Trainer all areas
- Area Lead (All)
- Quality Supervisor of facility
- Developed ability to work in a fast-paced atmosphere (85+ patients a day)
- Maintained excellent customer relations
- Ability to follow instructions well and make decisions with no supervision
- Motivated and supervised 15+ employees on daily basis
- Delegated responsibilities to employees to meet company's expectations
- Successfully completed all jobs by time requested
- Assure that all center processes are being performed in accordance with all regulatory policies (FDA, OSHA, and COLA)and the company's SOP
- Implement systems to increase the efficiency of center processes
- Perform reviews of controls, equipment maintenance records, donor records, and other center documents as required
- Worked directly with FDA, OSHA and COLA on audits held within the facility
- Responsible for the overall quality of the product being produced and shipped out of the facility on a daily and weekly basis
- Responsible for input of donor information, donor registration, and pre-donation screening, phlebotomy of donor and processing of donation
- Responsible for training of new hires, completion of performance evaluations, and retraining as required
- Responsible for organization of personal training files and facilities daily, weekly and monthly files and audits.
Education
Charles H. Milby Senior High School
Bachelor of Art in English Literature - English Literature
Grand Canyon University
09.2010
Skills
- Medisoft
- Medinformatix
- Centricity
- All Scripts
- EClinical
- Experience in handling confidential paperwork
- Microsoft Office Suite
- Customer Service Skills
- Management Skills
- Contacts with 3rd party negotiation reps for out of network contracts
- Quickbooks
- Receptionist
- Filing
- Billing
- MS Office
- Managed Care
- Medical Records
- Medical Office Experience
- Hospital Experience
- EMR Systems
- Insurance Verification
- Business Consulting
- Phlebotomy
- Medical Terminology
- Medical Scheduling
- Patient Care
- Epic
- Compliance Monitoring
- Office Management
- Staff Hiring
- Bookkeeping
- Data Entry
- Customer Service
- Contract Administration
- Workforce Management
- Team Supervision
- Expense Reporting
- Supply Management
- Staff Management
- Scheduling
- Payroll and Budgeting
- Clear Oral/Written Communication
- Staff Training
- Budget Administration
- Human Resources
Assessments
- Electronic health records: Best practices, Expert, 06/01/19
- Problem solving, Highly Proficient, 06/01/19
- Electronic health records: Best practices, Highly Proficient, 05/01/21
- Management fit, Proficient, 05/01/21
Timeline
Office Manager
Texas Orthopaedic and Sports Medicine
07.2021 - Current
Office Manager Assistant
The Heart Care Center of Northwest - Houston, PA
01.2018 - 07.2021
ENT office Manager
Providence Hospital
07.2016 - 12.2017
Office Manager
Texas Allergy Testing Service, LLC
09.2010 - 06.2016
Managed care Assistant
US Imaging Inc
06.2008 - 04.2010
Quality Supervisor
Grifols- Biomat USA, INC
03.2002 - 08.2007
Charles H. Milby Senior High School
Bachelor of Art in English Literature - English Literature
Grand Canyon University
Similar Profiles
Erica SolisErica Solis
Billing Representative at Texas Sports Medicine and Orthopaedic GroupBilling Representative at Texas Sports Medicine and Orthopaedic Group
Tiffany LoredonTiffany Loredon
Medical Assistant at Texas Orthopaedic & Sports MedicineMedical Assistant at Texas Orthopaedic & Sports Medicine
Desiree SnowDesiree Snow
Workers Comp/AR Collection Specialist at Center For Sports Medicine & Orthopaedic SurgeryWorkers Comp/AR Collection Specialist at Center For Sports Medicine & Orthopaedic Surgery
Joshua RamonJoshua Ramon
Parts Specialist at Tommy VaughnParts Specialist at Tommy Vaughn
Deanna CastellanoDeanna Castellano
Summer Youth Intern at Moody United Methodist ChurchSummer Youth Intern at Moody United Methodist Church