Jessica Sullivan
Mount Vernon ,AL
Summary
Proven Certified Medical Assistant with a track record of enhancing patient care and streamlining operations at Alabama Orthopedic Associates. Excelled in medical records management and problem-solving, reducing wait times by efficiently preparing examination rooms. Skilled in multitasking and patient care, consistently delivering compassionate service and facilitating seamless healthcare coordination.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Certified Medical Assistant
Alabama Orthopedic Associates
06.2015 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Pre certified surgeries, and scheduled pre operative appointments.
- Managed the front desk and 12 employees. Collecting patient information, enter and verified insurance and referrals. Directing patients .
Certified Medical Assistant
Mobile Infirmary Medical Center
07.2013 - 05.2015
- Enhanced patient care by accurately performing EKG testing and analyzing results.
- Facilitated seamless transfer of data between departments by uploading completed EKG reports into electronic medical records systems accurately.
- Monitored patient activity during stress test to record data.
- Assisted in the identification of abnormal heart conditions by recognizing irregularities in patient''s heart rhythms during EKG readings.
- Provided valuable assistance during emergencies, quickly setting up necessary equipment for life-saving interventions.
- Collaborated with healthcare teams to provide efficient and accurate patient diagnosis, improving treatment plans.
- Contributed to a well-functioning medical team by providing timely updates on patient status and test results to physicians.
Dispatcher
Washington County Sheriff Office
10.2008 - 05.2013
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
Operator
AMVAC
01.2006 - 08.2008
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
Education
Certified Medical Assistant -
Remington College
Mobile, AL05.2007
Jackson High School
Jackson Al05.2003
Skills
- Medical records management
- Medical billing and coding
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- HIPAA compliance
- Medical terminology
- Patient care
- Safety compliance
- Telephone etiquette
- Schedule coordination
Timeline
Certified Medical Assistant
Alabama Orthopedic Associates
06.2015 - Current
Certified Medical Assistant
Mobile Infirmary Medical Center
07.2013 - 05.2015
Dispatcher
Washington County Sheriff Office
10.2008 - 05.2013
Operator
AMVAC
01.2006 - 08.2008
Certified Medical Assistant -
Remington College
Jackson High School
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