Forward-thinking professional bringing more than 20 years of experience working for fast-paced veterinary practices. Exceptional success driving financial improvements and revenue increases.
Overview
24
24
years of professional experience
Work History
Practice Manager
Family Pet Hospital/Tiny Town Animal Clinic
01.2010 - Current
Certified Veterinary Practice Manager at two, full service, successful veterinary practices in Clarksville, TN, which include a staff of 7 Veterinarians and 45 support staff
Summary of duties listed below.
Vet Assistant/Receptionist
Family Pet Hospital/Tiny Town Animal Clinic
07.2007 - 12.2009
Vet Assistant/Receptionist
Animal Health Center
10.1999 - 07.2007
Education
Certified Veterinary Practice Manager
11.2019
Bachelor of Science in Animal Science -
The University of Tennessee
Knoxville, TN
12.2005
Skills
Manage Workflow of Day to Day Operations
Inventory Management
Budget Analysis and Monthly Financial Reporting
Recruitment of Associate Veterinarians and Support Staff
Policy and Procedure Development
Records Management
Accomplishments
Achieved and Maintained as an AAHA Hospital, 2008 to Current
Zoetis Frank (Communication) Training in 2016
People First: Leadership Certificate Training in 2017
Financials
Plan and Implement Yearly Budget
Monthly Statement of Operations Analysis
Oversee Labor and Revenue to Maintain Proper Balance
Price Increases: Evaluate Best Prices for Services and Inventory
Inventory
Identify New Products and Pharmaceuticals
Order and Maintain Stocked Pharmacy and Supplies (July 2007 – December 2009)
Trained Two Assistants on Ordering and Proper Inventory Control
Oversee Inventory Expenditures
Quarterly Inventory Reports
Team Management Scheduling
Overseeing Associate Managers and Shift Leaders
Teach and Foster Our Practices Culture Daily
Identify and Interview All Associate Veterinarians
Identify and Interview All Future Employees
Use Leadership Skills to Resolve Employee or Client Conflicts
Maintain Open Line of Communication with All Employees
Schedule Staff and Veterinarians for Both Locations.
Complete On-boarding Process of all New Employees
Lead Daily Morning Huddles
Lead All Staff Meetings
Marketing Advertisement Brand Awareness
Oversee Online Reputation with Facebook, Instagram, and Online Reviews.
Oversee Websites for Both Family Pet Hospital and Tiny Town Animal Clinic
Promote Both Veterinary Practices at Local Events
References Available
Available upon request
Timeline
Practice Manager
Family Pet Hospital/Tiny Town Animal Clinic
01.2010 - Current
Vet Assistant/Receptionist
Family Pet Hospital/Tiny Town Animal Clinic
07.2007 - 12.2009
Vet Assistant/Receptionist
Animal Health Center
10.1999 - 07.2007
Certified Veterinary Practice Manager
Bachelor of Science in Animal Science -
The University of Tennessee
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