Summary
Overview
Work History
Education
Skills
Accomplishments
Financials
Inventory
Team Management Scheduling
Marketing Advertisement Brand Awareness
References Available
Timeline
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Jessica Sullivan, B.S., CVPM

Clarksville,TN

Summary

Forward-thinking professional bringing more than 20 years of experience working for fast-paced veterinary practices. Exceptional success driving financial improvements and revenue increases.

Overview

24
24
years of professional experience

Work History

Practice Manager

Family Pet Hospital/Tiny Town Animal Clinic
2010.01 - Current
  • Certified Veterinary Practice Manager at two, full service, successful veterinary practices in Clarksville, TN, which include a staff of 7 Veterinarians and 45 support staff
  • Summary of duties listed below.

Vet Assistant/Receptionist

Family Pet Hospital/Tiny Town Animal Clinic
2007.07 - 2009.12

Vet Assistant/Receptionist

Animal Health Center
1999.10 - 2007.07

Education

Certified Veterinary Practice Manager
11.2019

Bachelor of Science in Animal Science -

The University of Tennessee
Knoxville, TN
12.2005

Skills

  • Manage Workflow of Day to Day Operations
  • Inventory Management
  • Budget Analysis and Monthly Financial Reporting
  • Recruitment of Associate Veterinarians and Support Staff
  • Policy and Procedure Development
  • Records Management

Accomplishments

  • Achieved and Maintained as an AAHA Hospital, 2008 to Current
  • Zoetis Frank (Communication) Training in 2016
  • People First: Leadership Certificate Training in 2017



Financials

  • Plan and Implement Yearly Budget
  • Monthly Statement of Operations Analysis
  • Oversee Labor and Revenue to Maintain Proper Balance
  • Price Increases: Evaluate Best Prices for Services and Inventory

Inventory

  • Identify New Products and Pharmaceuticals
  • Order and Maintain Stocked Pharmacy and Supplies (July 2007 – December 2009)
  • Trained Two Assistants on Ordering and Proper Inventory Control
  • Oversee Inventory Expenditures
  • Quarterly Inventory Reports

Team Management Scheduling

  • Overseeing Associate Managers and Shift Leaders
  • Teach and Foster Our Practices Culture Daily
  • Identify and Interview All Associate Veterinarians
  • Identify and Interview All Future Employees
  • Use Leadership Skills to Resolve Employee or Client Conflicts
  • Maintain Open Line of Communication with All Employees
  • Schedule Staff and Veterinarians for Both Locations.
  • Complete On-boarding Process of all New Employees
  • Lead Daily Morning Huddles
  • Lead All Staff Meetings

Marketing Advertisement Brand Awareness

  • Oversee Online Reputation with Facebook, Instagram, and Online Reviews.
  • Oversee Websites for Both Family Pet Hospital and Tiny Town Animal Clinic
  • Promote Both Veterinary Practices at Local Events


References Available

Available upon request

Timeline

Practice Manager

Family Pet Hospital/Tiny Town Animal Clinic
2010.01 - Current

Vet Assistant/Receptionist

Family Pet Hospital/Tiny Town Animal Clinic
2007.07 - 2009.12

Vet Assistant/Receptionist

Animal Health Center
1999.10 - 2007.07

Certified Veterinary Practice Manager

Bachelor of Science in Animal Science -

The University of Tennessee
Jessica Sullivan, B.S., CVPM