Jessica Sunday
Waco,TX
Summary
Experienced Customer Service Representative with a solid background in dynamic sales and account management settings. Proficient in communication, presentation, and problem-solving, adept at effectively engaging with diverse customers and addressing their individual needs to drive positive outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Member Services Specialist
GoHealth
Chicago, IL
05.2019 - 05.2024
- Transformed customer service standards by meticulously verifying customers' health information and seamlessly processing applications for Medicare supplemental plans, ensuring unparalleled satisfaction and efficiency.
- Validated enrollment periods with precision and safeguarded customer eligibility, guaranteeing seamless access to essential services while upholding compliance standards.
- Consistently exceeded monthly performance metrics for inbound customer calls, showcasing exceptional communication skills and a steadfast commitment to delivering unparalleled service excellence.
Beverage Account Manager
Noah's Event Venue
Orem, UT
01.2017 - 03.2019
- Demonstrated adept leadership in overseeing a diverse portfolio of 10 national event venues, ensuring impeccable operational standards and fostering heightened client satisfaction through meticulous attention to detail and proactive management strategies.
- Forged robust partnerships with alcohol vendors, revolutionizing inventory procurement strategies to seamlessly align with venue and client needs, thereby enhancing profitability and customer satisfaction to unprecedented levels.
- Consistently surpassed sales targets by strategically promoting bar packages during events hosted by the venues, demonstrating persuasive sales techniques and a keen understanding of customer preferences to drive revenue growth and exceed expectations.
New Hire Trainer
Intuit
Provo, UT
01.2015 - 12.2016
- Directed the design and implementation of a comprehensive month-long training program tailored to elevate proficiency in providing technical support for Intuit payment systems, QuickBooks Online, and QuickBooks Desktop. This initiative resulted in a highly skilled team equipped to resolve complex issues swiftly and enhance customer satisfaction levels.
- Attained unparalleled success in mitigating employee turnover rates, outperforming industry peers through strategic retention initiatives, fostering a positive work environment, and implementing targeted employee engagement strategies, resulting in enhanced team stability and organizational continuity.
- Exhibited exemplary leadership prowess by adeptly coaching and supervising agents during a rigorous two-week "nesting" period, culminating in their achievement of top-tier metrics surpassing all other teams. This achievement underscores not only my ability to develop and empower team members but also my dedication to fostering a culture of excellence and continuous improvement.
Education
GED -
Homeschool
Redford, MI04-2011
Skills
- Client Relationship Building
- Sales experience
- Customer service expertise
- De-Escalation Techniques
- Complaint Handling
- Product and service knowledge
- Written Communication
- Analytical Thinking
- Team Management
Certification
- Licensed Health Insurance Agent - Current in TX and 37 other states
Timeline
Member Services Specialist
GoHealth
05.2019 - 05.2024
Beverage Account Manager
Noah's Event Venue
01.2017 - 03.2019
New Hire Trainer
Intuit
01.2015 - 12.2016
GED -
Homeschool