Jessica Surratt
Marshville,North Carolina
Summary
A dedicated and versatile finance professional with demonstrated skills in accounts receivable /payable, general ledger, data entry, corporate accounting, payroll administration, project management, customer service, and troubleshooting. Proven aptitude for ensuring accuracy and compliance with the ability to multitask using a professional and positive attitude. Exhibits a strong and general understanding of a variety of data, technologies, and business processes to plan, manage projects, manage risks, and support various technical projects simultaneously. An accomplished and performance-driven producer who utilizes experience and expertise to enhance operations for continued improvement and to meet short- and long-term objectives.
Overview
24
24
years of professional experience
Work History
Project Manager & Coordinator
Windstream Holdings Inc.
Remote, NC
01.2022 - 02.2024
- Managed project execution to ensure adherence to budget, schedule, and scope
- Developed or updated project plans for fiber builds and network projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and resources
- Monitored or tracked project milestones and deliverables
- Conferred with project personnel to identify and resolve problems
- Developed and managed work breakdown structure (WBS) of technical projects
- Submitted project deliverables, ensuring adherence to quality standards
- Directed or coordinated activities of project team
- Established and executed project communication plan
- Assigned duties, responsibilities, and spans of authority to project team.
Project Coordination Team Lead
Windstream Holdings Inc.
Remote, NC
01.2014 - 01.2022
- Processed several reports daily regarding internal / external team orders
- Examples included SAIS-SAT JIRA Report (QC Fails), JIRA overbook submissions, first call report, dispatch report, ITG processes and procedures, and ITG noting of orders every ten days
- Spearheaded project management for multiple internal orders in all Windstream systems from start to finish, in a timely manner
- Expedited and escalated orders / issues as necessary to ensure timely delivery of services
- Interacted with internal departments to better facilitate faster delivery of customer services
- Assisted peers with ordering issues and training and helped direct report with queues reporting
- Supported direct report in following up with PCs regarding installed loops or upcoming FOCs to ensure order readiness
- Aided PCs with ensuring orders in AutoSE moved forward and/or assisted PC in removing obstacles
- Monitored quality check fails from service activations to ensure PCs drove resolution and order readiness
- Reviewed previous day's scheduled events to either drive task closure or help PC to escalate pushed event reason to resolve for reschedule
- Assisted with working MAC Cut (SAT-less)
- Created WorkLane reports
- Assisted with new hire systems and process training
- Served as first level of escalation for team (not customer).
Project Coordinator & Circuit Provisioner II
Windstream Holdings Inc.
Matthews, NC
01.2010 - 01.2014
- Prepared all facility and customer related orders using LSR and ASR forms or any other forms as required by LECs, CLECs, IXCs, etc
- Processed customer orders in multiple systems for provisioning and tracking
- Escalated and found reasoning behind pending facility orders with CLECs (CenturyLink, ATT, Verizon, etc.) Expedited and escalated orders/issues as necessary to ensure timely delivery of services
- Tracked orders through process flow to ensure accurate and on time delivery of all customer related orders
- Interacted with outside departments, ILECs, CLECs, etc
- As required to facilitate faster delivery of customer services.
Bookkeeper
In The Game Athletics
Mathews, NC
01.2007 - 01.2010
- Handled accounts payable / receivable, credit memos / debit memos, journal entries / general ledger, human resources, daily deposits / cash balances / petty cash, and payroll / payroll taxes
- Utilized strong organizational and multi-tasking skills.
Administrative Assistant
Metro Honda Of Union County
Indian Trail, NC
01.2003 - 01.2006
- Oversaw accounts payable / receivable
- Handled payroll / child support, weekly / quarterly payroll taxes, human resources (insurance and policies), and daily deposits / petty cash
- Answered phones.
Secretary /Assistant Bookkeeper
Wilson Fence Company
Monroe, NC
01.2000 - 01.2003
- Answered multi-line phones
- Handled payroll, quarterly taxes, filing and organizing, typing quotes, and accounts payable / receivable
- Provided customer service, NC E-procurement bids, and purchasing / receiving.
Education
High School Diploma -
Piedmont High School
Monroe, NC06-1999
Skills
- Systems implementation
- Project Management
- Productivity Improvement
- Project tracking
- Coaching and Mentoring
- Agile Methodology
- Project development
- Logistics Management
- Work flow planning
- Strategic Planning
- Data Entry
- Minute Taking
- Filing
- Document Control
- Reception oversight
- Meeting planning
- Scheduling
- Research
- Calendar Management
- Bookkeeping
- Office Administration
- Clerical Support
- Data organization
- Deadline-oriented
- Office Management
- Strong interpersonal skills
- Meticulous attention to detail
- Recordkeeping and bookkeeping
References
References available upon request.
Timeline
Project Manager & Coordinator
Windstream Holdings Inc.
01.2022 - 02.2024
Project Coordination Team Lead
Windstream Holdings Inc.
01.2014 - 01.2022
Project Coordinator & Circuit Provisioner II
Windstream Holdings Inc.
01.2010 - 01.2014
Bookkeeper
In The Game Athletics
01.2007 - 01.2010
Administrative Assistant
Metro Honda Of Union County
01.2003 - 01.2006
Secretary /Assistant Bookkeeper
Wilson Fence Company
01.2000 - 01.2003
High School Diploma -
Piedmont High School
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