Jessica Susen
Wailuku,HI
Summary
Guest Service Chief Agent at Hawaiian Airlines with a proven track record in customer service and conflict resolution. Adept at enhancing guest relations and fostering cultural sensitivity, I excel in creating memorable experiences. My commitment to excellence ensures smooth operations and satisfied clients in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
Guest Service Agent, Guest Service Chief Agent
Hawaiian Airlines
Kahului, HI
09.2022 - Current
- Provide outstanding customer service to Hawaiian Airlines’ guests traveling to and from Maui.
- Trained in Operations Control and Baggage Service.
- Currently serving as Guest Service Chief Agent, December 2024.
Professional Cleaner
Self-employed
Wailea, Maui
09.2018 - 08.2022
- Clean and organize homes between guests staying in Wailea vacation rentals.
- Maintain basic supplies and linen for homeowners, for use by guests.
Programs Assistant
The Maui Farm
Makawao, HI
10.2018 - 05.2021
- Assist clients participating in the Family Strengthening Program to gain and maintain employment and permanent housing.
- Supervise and work alongside clients in the Farm Stipend Program, allowing clients to gain work experience and income while starting over after homelessness, and other disadvantages.
Administrative Assistant
Haleakala Waldorf School
Kula, HI
08.2015 - 07.2018
- Front office reception, greet and assist parents with payments, enrollment and other clerical needs.
- Assist Enrollment, Advancement and HR departments as needed.
Education
Bachelors of Arts - History
University of Hawaii
Manoa, HI05.2005
HS Diploma -
Kamehameha Schools
Kapalama, HI05.1995
Skills
- Customer service
- Conflict resolution
- Cultural sensitivity
- Guest relations
Timeline
Guest Service Agent, Guest Service Chief Agent
Hawaiian Airlines
09.2022 - Current
Programs Assistant
The Maui Farm
10.2018 - 05.2021
Professional Cleaner
Self-employed
09.2018 - 08.2022
Administrative Assistant
Haleakala Waldorf School
08.2015 - 07.2018
Bachelors of Arts - History
University of Hawaii
HS Diploma -
Kamehameha Schools
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