Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Susi

Lynn Haven

Summary

Experienced Professional Registered Nurse with over 15 years of diverse experience in intensive care, outpatient, and remote triage settings. Skilled in patient assessment, care coordination, and emergency response. Strong ability to collaborate with multidisciplinary teams. Proficient in telehealth, patient education, and electronic health record management. Highly motivated and reliable in high-pressure environments. Focused on delivering patient-centered results. Comfortable with initiation and maintenance of care for varying illnesses, both acute and critical as well as chronic and long term. Dedicated team player, valuable addition to any healthcare team.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Triage Nurse/Shift Lead

Optum Riverside/Reliant/Mountain View Medical Group
10.2023 - Current
  • Responsible for answering calls from patients and other facilities; providing telephone triage assistance and recommendations for level of care, as well as home care advice. Educating patients on medical conditions, medication side effects, lifestyle changes. Relaying blood work and testing results and reviewing with patients. Assisting with medication refills, faxing necessary documents and relaying messages between providers and patients. Assisting with communication with on call providers.

Clinic Nurse

Gulf Coast Cardiology
08.2021 - 08.2024
  • Company Overview: Gulf Coast Cardiology Outpatient Clinic Panama City, FL
  • Educate patients and their families about their heart condition, treatment plan, and self-management strategies. Provide emotional support and guidance to patients and families during challenging times. Assist in the management of chronic heart conditions, such as hypertension, congestive heart failure, and arrhythmias. Prepare patients for cardiac procedures, such as cardiac catheterization, stress tests, and echocardiograms, and provide post-procedure care. Coordinate patient care with other healthcare professionals, including cardiologists, physicians, and other specialists. Assist with various cardiac diagnostic tests, including electrocardiograms (ECGs), stress tests, and echocardiograms. Interpret and analyze results of cardiac tests and laboratory results. Monitor heart devices, such as pacemakers and defibrillators, and ensure proper functioning. Provide comprehensive education to patients and their families about heart health, disease management, and lifestyle modifications to improve outcomes. Teach patients how to monitor their own heart health, manage medications, and follow a healthy lifestyle. Empower patients to take an active role in their care and make informed decisions. Offer support and guidance to patients and families during the recovery process after cardiac events or procedures. Work effectively as part of a multidisciplinary team, collaborating with cardiologists, physicians, other nurses, and support staff. Communicate effectively with patients, families, and healthcare professionals, ensuring clear and accurate information exchange. Maintain accurate and detailed patient records, documenting assessments, interventions, and patient progress. Participate in quality improvement initiatives and contribute to the development of best practices in cardiac care.

Core Staff Nurse/Preceptor/Relief Charge Nurse/Unit Practice Council Leader

Gulf Coast Regional Medical Center
02.2016 - 03.2022
  • Company Overview: Panama City, Florida

Charge Nurse/Core Staff/Preceptor

Ascension Sacred Heart Bay
01.2014 - 02.2016
  • Company Overview: Panama City, Florida

Staff Nurse

Touro Infirmary
06.2012 - 01.2014
  • Company Overview: New Orleans, Louisiana

Staff Nurse

Oschner Medical Center
06.2011 - 01.2014
  • Company Overview: New Orleans, Louisiana

Staff Nurse

King’s Daughters Medical Center
05.2010 - 06.2011
  • Company Overview: Ashland, Kentucky

Education

Associates of Science - Nursing

Sinclair Community College
Dayton, Ohio
03.2010

Skills

  • Proficient and various charting systems including EPIC, Meditech, Cerner and Sorian
  • Proficient in Microsoft Office including Excel, Word, PowerPoint, Teams, Edge, Outlook, Chrome
  • Proficient in use of various education platforms including Clinical Pharmacology and LexiComp
  • Proficient in use of Omni and Genesys for telephone calls
  • Excellent telephone communication skills, interpersonal skills, people management skills, patient education, therapeutic communication skills, time management skills, closed loop communication skills, multifactorial disease management-both acute and chronic illnesses
  • Triage
  • HIPAA compliance
  • Clinical judgment
  • Quality improvement
  • Appointment scheduling
  • Patient management
  • Patient assessment
  • Telephone triage

Certification

  • Registered Nurse-Florida (Compact) exp 07/31/2026
  • Registered Nurse-California exp 4/30/2027
  • Registered Nurse-New York exp 4/30/2028
  • Registered Nurse-Massachusetts exp 03/07/2026

Timeline

Triage Nurse/Shift Lead

Optum Riverside/Reliant/Mountain View Medical Group
10.2023 - Current

Clinic Nurse

Gulf Coast Cardiology
08.2021 - 08.2024

Core Staff Nurse/Preceptor/Relief Charge Nurse/Unit Practice Council Leader

Gulf Coast Regional Medical Center
02.2016 - 03.2022

Charge Nurse/Core Staff/Preceptor

Ascension Sacred Heart Bay
01.2014 - 02.2016

Staff Nurse

Touro Infirmary
06.2012 - 01.2014

Staff Nurse

Oschner Medical Center
06.2011 - 01.2014

Staff Nurse

King’s Daughters Medical Center
05.2010 - 06.2011

Associates of Science - Nursing

Sinclair Community College

Similar Profiles

CREATE PROFILE