Jessica Swan
Merchandiser
Fredericksburg,VA
Summary
Reliable Shift Leader with 4 years in the Food/Retail industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Merchandiser
SAS
Alexandria , VA
01.2023 - Current
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Inspected merchandise for quality and arranged proper display location on floor.
- Established strong vendor relationships to maintain and support business.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Organized store merchandise racks by size, style, and color.
- Monitored and replenished display inventory and restructured according to available stock.
- Arranged consistent shelves, bins, and racks at 6 locations by following established planograms.
Shift Supervisor
Starbucks
Springfield, VA
03.2019 - 03.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Delivered successful training to more than 7 employees during tenure, educating on successful work processes and productivity strategies.
- Conducted routine inspections to check quality and compliance with established specifications.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Barista
Starbucks (Target)
Woodbridge, VA
09.2018 - 01.2019
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Promoted additional items with beverages, increasing store sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
- Followed exact recipes for mixing and preparing beverage and food items.
- Helped management keep adequate supply on hand by notifying of shortages.
Cashier and Line Cook
Noodles and Company
Woodbridge, VA
03.2018 - 09.2018
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Built relationships with customers to encourage repeat business.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
Cashier and Expo
Mission BBQ
Woodbridge, VA
08.2017 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Tallied cash drawer at beginning and end of each work shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Food Service, Cashier and Runner
Potomac Nationals
Woodbridge, VA
04.2014 - 09.2017
- Learned other teammates' work tasks to train as backup.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Maintained accurate logs of all deliveries and trips.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Provided excellent customer service while meeting challenging time goals.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Cashier and Floor Associate
Michael’s
Woodbridge, VA
09.2016 - 05.2017
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Upsold additional products and services to customers, increasing revenue.
- Set up new sales displays each week with fresh merchandise.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Hylton High School
Woodbridge, VA 09.2013 - 06.2017
No Degree - Business Management
Northern Virginia Community College
Woodbridge, VASkills
POS systems
Retail transactions processing
Cash register operation
Microsoft applications proficiency
Dependable and Responsible
Analytical and Critical Thinking
Good Telephone Etiquette
Self-Motivated
MS Office
Excellent Communication
Training expertise
Teamwork and Collaboration
Teambuilding
Problem-Solving
Conflict resolution techniques
Staff Management
Safety understanding
Cash handling expertise
Inventory control and record keeping
Coaching and mentoring
Verbal and written communication
Photography
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
When we can begin to take our failures nonseriously, it means we are ceasing to be afraid of them. It is of immense importance to learn to laugh at ourselves.
Katherine Mansfield
Timeline
Merchandiser
SAS
01.2023 - Current
Shift Supervisor
Starbucks
03.2019 - 03.2023
Barista
Starbucks (Target)
09.2018 - 01.2019
Cashier and Line Cook
Noodles and Company
03.2018 - 09.2018
Cashier and Expo
Mission BBQ
08.2017 - 03.2018
Cashier and Floor Associate
Michael’s
09.2016 - 05.2017
Food Service, Cashier and Runner
Potomac Nationals
04.2014 - 09.2017
High School Diploma -
Hylton High School
09.2013 - 06.2017
No Degree - Business Management
Northern Virginia Community College