Jessica Swift
Pleasant Grove,UT
Summary
Performance driven marketing professional with over 14 years of experience driving company growth through creative and innovative marketing strategies and cross-functional communication tactics. Detail oriented team player with strong organizational skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Seeking a part time job opportunity to switch career paths into more of a client focused vs project focused role.
Overview
15
15
years of professional experience
Work History
Operations Manager
Windshield Specialists, LLC
11.2021 - 10.2023
- Cultivated and strengthened lasting client and customer relationships using excellent interpersonal and communication skills.
- Maintained positive customer relations as final point of escalation for warranty situations by providing accurate information and implementing successful corrective actions.
- Achieved sales goals and service targets by establishing and securing new customer relationships using a customer-focused, needs-based mentality.
- Generated new leads to achieve and exceed monthly marketing goals.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Performed continuous evaluations of service team for additional training on best practices and procedures as first point of contact for prospective clients.
Owner/Operator
Glass Girls, LLC
01.2009 - 10.2021
- Managed day-to-day business operations.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Developed and maintained strong client and customer relationships by providing exceptional service and support.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Performed wide-ranging administrative, financial and service-related functions.
- Improved customer service and telecommunication skills to build lasting relationships.
- Developed and grew leads through repeat business and customer referrals.
- Networked within community to build and nurture successful relationships with new and long-term customers.
Education
GED -
State of Tennessee
06.2006
Skills
- Project Management
- Customer Accounts Correspondence and Records
- Customer Needs Assessments
- People-oriented
- Complex Problems Analysis
- Closing Procedures
- Client Relations
- Sales and Marketing Methods
- Customer Presentations
- Strong Communication and Interpersonal Skills
- Customer Retention Strategies
- Entrepreneurial
Timeline
Operations Manager
Windshield Specialists, LLC
11.2021 - 10.2023
Owner/Operator
Glass Girls, LLC
01.2009 - 10.2021
GED -
State of Tennessee
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