Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jessica Swiger

North Augusta,SC

Summary

My work at the Walmart Academy was renowned for delivering immersive learning experiences and mentoring future leaders. Leveraging tech proficiency and smart humor, I've successfully trained hundreds of associates, enhancing their operational and leadership skills. Passionate about fostering growth, I actively engage in community outreach and celebrate team achievements, driving a culture of belonging and excellence.

Overview

14
14
years of professional experience

Work History

Academy Coach

Walmart
08.2018 - Current


  • I'm able to strengthen the business by teaching my participants leadership skills in our L2L Classes, Operational skills in our L2O Classes, and Area Specific skills such as Fresh and Digital.
  • Increase the reach and Scope of Walmart Academy. As someone who has been with the Academy since the beginning, seeing it progress has been a highlight of my career.
  • Academy Catchment Outreach program- Mentoring those in different locations.
  • Nurturing a Culture of Growth and Belonging. Work to Teach and Tour to Teaches are a huge part of growing the bench strength at our Stores.
  • I offer support with Virtual Reality learning.
  • Tech Support within the store and the Academy
  • Digital support- Powerpoints, presentations, microsoft programs, awards for associates, flyers
  • Continuing to offer support to my peers with experiences, feedback, onboarding, and hands-on training.
  • Willing to travel to learn new experiences and offer support at other locations.
  • Hosted or presented during Academy training calls
  • Helped to improve Metric scores in several areas of the store by partnering with area leaders.
  • Developed associates to become better leaders by upskilling their soft and technical skills as well as area specific skills.
  • Fostered a positive learning environment, promoting teamwork and inclusion.
  • Facilitated retail associate experiences throughout both virtually and in-person.
  • Participated in content development and reviews to provide feedback and suggestions to the Learning Content Development team.
  • Supports Academy stores outside of class delivery time by providing customer service, assisting in the execution of store processes and conducted hands on training.
  • Delivers training to store-level associates through Regional-level leadership by leveraging different modalities.
  • I am the sponsor/Mentor for the Evans Academy division, guiding and assisting my peers.
  • Proficient with tech at the facility and helps to drive creativity, creating numerous flyers and other means of promoting the business.
  • Assisted with the creation of market training programs that were used in several locations such as Online Grocery and Fresh trainings.
  • Sent to several locations to learn about the business.
  • Contributed to several outreach programs, helping to guide other associates who were struggling to learn key leadership skills.
  • Played a vital role in achieving academy accreditation by consistently adhering to established guidelines and maintaining high standards of coaching excellence.
  • Motivated my team with accurate feedback and positive reinforcement.

Invoice Associate

Walmart
06.2016 - 08.2018
  • Reconciled processed invoices against purchase orders, identifying discrepancies and resolving issues promptly.
  • Ensured prompt approval of invoices through effective communication with appropriate department managers or budget owners.
  • Maintained accurate vendor information in the database, ensuring efficient communication and payment processing.
  • Reduced invoice errors with thorough data entry and verification procedures.

Claims Associate

Walmart
04.2014 - 06.2016
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
  • Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
  • Supported risk management efforts by analyzing trends in claim data to identify potential areas of concern or opportunity for improvement.


Training Coordinator

Walmart
08.2011 - 08.2013
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Collaborated with department managers to design customized training plans aligned with organizational goals.
  • Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
  • Provided ongoing coaching and mentoring support for employees seeking professional growth and development.

Education

Sophia Foundations

Silver Bluff High School

Skills

  • Facilitation Skills
  • Customer service
  • Communication skills
  • Time management
  • Computer literacy
  • Microsoft programs
  • Powerpoint
  • Innovative thinking
  • Collaborative teamwork
  • Teaching strategies
  • Leadership
  • Tech Usage
  • Teamwork and Collaboration
  • Problem Solving
  • Reliability
  • Adaptability

Accomplishments

  • Social Media Champion for 3 years
  • Exemplary on last evaluation
  • Designed awards and flyers for Market team and associates
  • Created training sessions for Market associates
  • Won Associate of the Month several times
  • Hosted workshops for my peers to better utilize their facilitation skills.
  • Selected to travel to other Academies to teach.
  • Academy Onboarding and Sponsor
  • LiveBetterU Champion (College Career Program at Walmart)

Timeline

Academy Coach

Walmart
08.2018 - Current

Invoice Associate

Walmart
06.2016 - 08.2018

Claims Associate

Walmart
04.2014 - 06.2016

Training Coordinator

Walmart
08.2011 - 08.2013

Sophia Foundations

Silver Bluff High School

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Jessica Swiger