Jessica Sylva

• Established store tactics and strategies to achieve operational performance and sales goals.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Ensured compliance with safety regulations and company policies.
• Updated and maintained store signage and displays.
• Demonstrated ability to work independently, with minimal supervision.
• Counted and balanced the cash drawer and safe at the beginning and end of each shift.
• Delegated work to staff, setting priorities, and goals.
• Created weekly work schedules for store personnel.
• Completed thorough opening, closing, and shift-change functions to maintain operational standards each day.

• Provide superior support to a popular social media influencer, and reality show personality.
• Ensure and maintain all current and future business relationships.

Key Results:

• Manage the calendar, schedule meetings, and arrange travel (domestic and international).
• Manage all social media and marketing for the website and e-commerce store.
• Assist in creating a budget and business plan for product releases.
• Developed pricing strategies that would maximize profits while remaining competitive in the market.
• Analyzed data to identify trends in customer behavior, and develop plans accordingly.
• Filter and respond to business emails.
• Light bookkeeping (QuickBooks, Xero, and Sage).
• Work closely with production on projects (Paramount, Viacom, BET, and MTV).

• Provide reliable in-home childcare for the family of two school-aged children.
• Supply loving care and promote positive behavior patterns to the children.

Key Results:

• Manage household for working parents; duties include laundry, cooking meals, children's inventory of necessities, and budget for activities.
• Assisted elementary school remote learning during the COVID-19 pandemic while essential working parents were on duty.
• Assisted in early childhood development, motor skills, and social skills.
• Created and coordinated creative and educational activities (Pre-Covid-19 Pandemic).
• Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
• Transported children to and from school, extracurricular activities, and playdates.

• Provided support to the owner of a small construction company.
• Efficiently oversaw projects for a small construction company, including planning, budgeting, scheduling, hiring, seeking vendors, and managing supplies.

Key Results:

• Created project plans with established timelines, assigned them to appropriate teams, and managed workflow throughout construction.
• Led meetings with internal team members, consultants, and contractors.
• Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
• Determined project staffing needs and led resource management.
• Draft and serviced all bids, contracts, and service level agreements
• Manager of clients
• Prepared and submitted RFQ’s for Australian Embassy (DC- DFAT & DTZ)
• Prepared, managed and converted documents using Microsoft Office and Google Docs

• Interacted with clients, media outlets, and venue owners to gain exposure and promote Echoing Soundz' mission.

Key Results:

• Provided high-quality support to Senior Publicist and clients: coordinated schedules, appointments, conference calls, and travel arrangements.
• Drafted and serviced client proposals and contracts; composed and addressed correspondence and press releases.
• Managed social media accounts and advertising efforts.
• Assisted with special projects as needed and was heavily involved with pre & postproduction for high-profile events (private and televised).
• Wrote press releases or other media communications to promote clients.
• Created original content for blog posts and website articles.
• Collaborated with graphic design and marketing teams to devise effective branding strategies.
• Cultivated positive relationships with media organizations to support PR objectives.
• Organized public appearances, release parties and interviews to increase product awareness.
• Posted and updated content on client's website and social media outlets.
• Developed and maintained close working relationships with members of press.
• Coordinated public responses to environmental management incidents or conflicts.