Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Tabor

Long Beach,CA

Summary

Enterprise Customer Success Manager with a background in Business Development and Marketing. With a proven track record in churn prevention, relationship management, data analytics, revenue growth, and client retention. Possessing a combined 7+ years of experience in the High Performance Computing, SaaS, and Prop Tech industries.

Overview

8
8
years of professional experience

Work History

Enterprise Customer Success Manager

Zego
01.2022 - 11.2023
  • Proactively manage a diverse portfolio of mostly Large, Core, Enterprise and Base clients with a total book of business of $5M
  • Hosted virtual meetings with clients ranging from formal program reviews to end-user platform training.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Generated reports and communicated results to stakeholders to provide insights into customer success.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Met or surpassed renewal rates and upgrade goals.
  • Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
  • Utilized customer feedback to inform changes and improvements to customer success plans.
  • Collaborated with sales and product teams to address customer success objectives.

Manager of Programs and Partnerships

Tabor Communications
08.2019 - 12.2021
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Represented company and promoted products at conferences and industry events.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Coordinated logistics and established structure for partnership programs.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
  • Collected and managed diverse set of partners to meet operational and funding goals.
  • Generated new business with marketing initiatives and strategic plans.

Marketing Coordinator

Tabor Communications
05.2018 - 08.2019
  • Planned and executed internal and external marketing events.
  • Boosted brand awareness with target customer demographics with social, print, and email campaigns.
  • Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
  • Answered general marketing department inquiries by email, phone, and mail.
  • Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
  • Developed and executed marketing plans for trade shows and other events to increase brand awareness.
  • Used online and offline marketing to generate leads, increase visibility and drive sales growth.
  • Tracked and reported on marketing campaign responses.

Business Development and Marketing Intern

Tabor Communications
01.2016 - 05.2018
  • Scheduled social media postings to advertise products and generate site traffic.
  • Helped with planning and hosting of marketing events.
  • Developed knowledge of company products and services to make suggestions according to customer needs.
  • Maintained client information and accounts in company databases.
  • Engaged with customers to build business relationships.
  • Communicated with local organizations to build networks and develop leads.
  • Collaborated with teammates to develop advertising collateral and sales presentations.

Education

Counseling Certification - Crisis Intervention

Center For Community Solutions
San Diego
01.2019

BA Communications - Communication And Marketing

CSU San Marcos
San Marcos, CA
05.2018

Skills

  • Customer Account Management
  • Lead Generation
  • Salesforce Management
  • Revenue Growth
  • CRM Software
  • Strategic Planning and Partnerships
  • Revenue Generation
  • Relationship Building and Rapport
  • Team Leadership
  • Campaign Management
  • Marketing
  • Cross-Functional Collaboration

Timeline

Enterprise Customer Success Manager

Zego
01.2022 - 11.2023

Manager of Programs and Partnerships

Tabor Communications
08.2019 - 12.2021

Marketing Coordinator

Tabor Communications
05.2018 - 08.2019

Business Development and Marketing Intern

Tabor Communications
01.2016 - 05.2018

Counseling Certification - Crisis Intervention

Center For Community Solutions

BA Communications - Communication And Marketing

CSU San Marcos

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Jessica Tabor