Jessica Tackett
Austin,AR
Summary
Dynamic and results-oriented professional with extensive experience in customer service and retail environments, notably with Action Insurance. Excelled in resolving complex billing issues and enhancing customer satisfaction through expert consultation and problem-solving skills. Demonstrated exceptional professionalism and a high-energy attitude, alongside proficiency in Microsoft Excel and effective time management.
Overview
6
6
years of professional experience
Work History
CSR
Action Insurance
07.2024 - 11.2024
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Received monthly payments via phone and in person.
- Microsoft knowledge
- Wrote quotes and policies
- Answered constant flow of customer calls with minimal wait times.
Cashier
Walmart
11.2022 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Improved efficiency, organized checkout area for optimal workflow.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
Cleaner
Self
04.2019 - 07.2022
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
Education
High School Diploma -
Cabot High School
Cabot, AR05.2006
Skills
- Call center experience
- Professional telephone demeanor
- Documentation
- Scheduling
- Office equipment proficiency
- Microsoft Excel
- Follow-up skills
- Prioritization
- Recordkeeping strengths
- Filing
- Coordination
- Proofreading
- Customer consulting
- High-energy attitude
- Typing proficiency
- Credit card payment processing
- Positive and professional
- Adaptive team player
- Skype
- Retail sales customer service
- Problem-solving skills
- Multitasking
- Reliability
- Phone Etiquette
- Professionalism
- Record-keeping
- Time management abilities
Timeline
CSR
Action Insurance
07.2024 - 11.2024
Cashier
Walmart
11.2022 - 07.2024
Cleaner
Self
04.2019 - 07.2022
High School Diploma -
Cabot High School