Jessica Takabayashi

Retail Shift Supervisor

CVS Pharmacy

Honolulu, HI

06.2023 - Current

Assisted in the development of weekly work schedules for employees.
Supervised staff, including hiring, training, scheduling and performance management.
Responded quickly to emergency situations that may arise during shifts.
Conducted regular audits of merchandise displays to ensure accuracy of pricing information.
Resolved conflicts among personnel while upholding company standards of conduct.
Monitored store operations, ensuring compliance with all safety regulations and company policies.
Inspected merchandise prior to stocking shelves or display cases for quality assurance purposes.
Provided guidance to sales associates on customer service best practices.
Performed daily opening and closing duties such as balancing register tills and preparing bank deposits.
Addressed customer inquiries and complaints in a timely manner.
Planned shift activities, assigned duties and supervised employees.
Dealt with customer complaints and rectified product and service issues.
Trained new employees on store policies, customer service techniques, and sales procedures.
Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
Resolved customer complaints and issues, maintaining high customer satisfaction ratings.
Utilized POS systems and inventory management software to streamline operations and improve accuracy.
Supervised work of cashiers, training new team members and monitoring performance.
Identified appropriate solutions to minimize issues and quickly solve problems.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Delegated work to staff, setting priorities and goals.
Counted and balanced registers.