Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Jessica Takakjy

Levittown,PA

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

215-633-8000
06.2023 - 04.2025
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Collaborated with team members to improve response times for customer support requests.
  • Maintained detailed records of customer interactions using in-house software for data accuracy.
  • Data Entry

Assistant Manager, Customer Service-Retail

484-498-8164
08.2022 - 06.2023
  • Assisted in developing and implementing operational strategies to enhance team productivity.
  • Coordinated daily activities to ensure alignment with organizational goals and timelines.
  • Supported staff training initiatives, improving employee engagement and performance outcomes.
  • Managed inventory processes, ensuring accurate tracking and efficient supply chain operations.

Assistant Operations Manager

TC Logistics
01.2019 - 01.2022
  • Handled customer management.
  • Kept track of inventory and restocked when needed.
  • Learned how to utilize Excel.

Sales Associate

One Cup of Joe
01.2012 - 01.2015
  • Customer service representative.
  • Managed all of the sales.

Administrative Assistance

Your Choice Coffee
01.2007 - 01.2011
  • Managed office tasks and carried them out.
  • Was in charge or putting together weekly and monthly company reports.
  • Suspendisse fringilla et libero nec commodo. In hac habitasse platea dictumst.

Office Manager

Basement Dry Waterproofing
01.2000 - 01.2007
  • In charge of company advertisement.
  • Communicated over the phone with customers and contractors.
  • Handled payroll for the company.

Education

High School Diploma -

Bensalem High School
Bensalem, PA
06-1994

Skills

  • Hardworking
  • Communication
  • Outgoing
  • Proactive
  • House cleaning
  • Caretaker
  • Landscaping
  • Catering
  • Customer service
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Critical thinking
  • Active listening

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to purchase additional items offered.

Interests

  • Music
  • Outdoor Recreation
  • Crafting and DIY Projects
  • Watching Movies and TV Shows
  • Offering time and support to shelters for the homeless, women, and animals
  • I like working with my hands and fixing things
  • I enjoy helping others and giving back to the community
  • Cooking
  • Enjoy participating in [activity] for overall physical and mental well-being
  • Mindfulness Practices
  • Most importantly, spending my free time with my daughter's

Timeline

Customer Service Representative

215-633-8000
06.2023 - 04.2025

Assistant Manager, Customer Service-Retail

484-498-8164
08.2022 - 06.2023

Assistant Operations Manager

TC Logistics
01.2019 - 01.2022

Sales Associate

One Cup of Joe
01.2012 - 01.2015

Administrative Assistance

Your Choice Coffee
01.2007 - 01.2011

Office Manager

Basement Dry Waterproofing
01.2000 - 01.2007

High School Diploma -

Bensalem High School

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